About the Job
The company is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.
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Work Conditions:
Onsite with an expectation to primarily work from a company partner/customer office.
Job Description:
- Provide technology consulting to external customers and internal project teams, focusing on technology solutions designed to meet customers’ business needs.
- Maintain knowledge of leading-edge technologies and industry/market domain knowledge while contributing to the company’s solutions portfolio.
- Support and deliver high-end HPC solutions, covering both hardware and software, for massively parallel supercomputer systems, clusters, and storage systems on a 24 x 7 basis.
Responsibilities:
- Deliver and support HPC services including hardware and software on a key account in Abu Dhabi.
- Analyze, troubleshoot, and resolve incidents with a high level of autonomy and coordinate with L2 and L3 teams.
- Collaborate with team members, internal organizations, customers, and third parties to manage customer relationships and ensure satisfaction.
Requirements:
- Minimum of four (4) years of service experience.
- Bachelor’s degree in Computer Science or Engineering.
- Knowledge of High-Performance Computing technologies and/or enterprise-level storage systems.
- Experience in Linux/Unix Operating systems and HPC Hardware Support is advantageous.
- Willingness to relocate to the United Arab Emirates.
Additional Skills:
- Advanced skills in customer service and communication.
- Critical thinking and problem-solving abilities.
- Ability to learn new technologies including Cray EX Liquid cooled systems.
What We Can Offer You:
- Comprehensive suite of benefits supporting physical, financial, and emotional well-being.
- Personal and professional development programs tailored to your career goals.
- A commitment to an inclusive work environment that celebrates individual uniqueness.
