This is an on-site role where you will primarily work from a company partner/customer office in Dubai, UAE. As a trusted advisor, you will provide technology consulting to external customers and internal project teams, ensuring customer satisfaction and maintaining effective relationships. You'll support and deliver high-end HPC solutions, including hardware and software for massively parallel supercomputers, clusters, and storage systems, on a 24/7 basis.
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Responsibilities:
- Support and deliver HPC services for key accounts, particularly in UAE-Abu Dhabi.
- Analyze, troubleshoot, and resolve incidents with minimal supervision and strong autonomy.
- Collaborate with team members, customers, and third parties for effective service delivery.
- Manage customer relationships through verbal and written communications.
- Continuously research HPC documentation and engage in professional training to enhance skills in new technologies, particularly Cray EX Liquid cooled systems and NVL72.
Qualifications:
- A Bachelor’s degree in Computer Science or Engineering.
- Minimum of four years of service experience.
- Knowledge of High Performance Computing technologies and/or enterprise-level storage systems.
- Experience with Linux/Unix operating systems and HPC hardware support is advantageous.
- Advanced customer service and communication skills.
- Willingness to relocate to the United Arab Emirates.
Language Requirements:
Not specified, but proficiency in English is generally expected in professional environments in the UAE.
Additional Skills:
- Accountability
- Active Learning
- Customer Relationship Management (CRM)
- Critical Thinking
- Process Improvements
What We Offer:
- Comprehensive benefits that support physical, financial, and emotional wellbeing.
- Investment in personal and professional development programs.
- Commitment to unconditionally inclusive work culture.
If you are driven to innovate and thrive in a collaborative environment, we invite you to apply and be part of a team that encourages bold moves and growth.
