Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs. Understand customers’ businesses as a trusted advisor to create and maintain effective customer relationships ensuring satisfaction. Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience from projects.
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Location: Abu Dhabi, Abu Dhabi, United Arab Emirates
Work Conditions: This role has been designed as ‘Onsite’ with an expectation that you will primarily work from a partner/customer office.
Responsibilities
- Performs varied tasks involved in controlling inventory; shipping, receiving, storing and distributing materials, parts, supplies, and equipment.
- Follows detailed documentation and instructions to gather data and run transactions in appropriate IT systems to support inventory control and team support.
- Develops an understanding of site functional processes to perform basic operations.
- Learn and become proficient on various Supply Chain tools and processes.
- Calls handling application use, ability to conduct ordering and management of material.
- Understands a broad spectrum of technology to deliver part of a detailed technical design that meets customer requirements.
- Works with minimal direction from the technical lead and with customer representatives to accomplish assigned tasks.
- Manages the Parts and Logistics of a large scale Support operation and supply chain tasks/reports.
- Logs cases and follows up till resolution acting as a point of contact for consolidated case management on the site.
- Participates as part of a team and maintains good relationships with team members and customers.
- Uses knowledge tools and re-uses information for the benefit of projects and professional development.
Education and Experience Required
- 3 years of technical experience in supply chain and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total).
- Willing to learn new HPC and Storage technology and boost skills to resolve major hardware support issues.
Knowledge and Skills
- Sufficient depth and breadth of technical knowledge to be responsible for a specific deliverable.
- Parts Management and Service desk case ownership to closure.
- Ability to build and provide reports on Parts/Availability/Trends and associated cases in HPC and Customer System.
- Capable of driving resolution of problems on individual products.
- Able to communicate broad and specific concepts with team and peers.
Additional Skills
Accountability, Active Learning, Critical Thinking, Customer Centric Solutions, Technical Knowledge, Problem Solving, and Team Collaboration.
