HPE Managed Services Delivery EMEA & LATAM Region Leader

About the Role:
This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an office. The company Managed Services Delivery EMEA & LATAM Region Leader is responsible for the overall management of remote and local delivery of Managed Services across the UKIMEA, Central, North West Europe, LASER South, and LASER Latin America geographies. Our Sofia, Tunis, Costa Rica, and Cape Town IT Operation Centers provide effective delivery of remote Managed Services to our EMEA & LATAM customers. This leader will also collaborate with CDS who manages the Milan IT Operations Center. This role is crucial in driving Managed Services Delivery across our EMEA & LATAM Operations, ensuring teams operate consistently within ITSM/ITIL standards delivering secure managed services. The leader is accountable for the Customer Experience and Gross Margin across operations and acts as a key partner with country Sales, Professional Services Delivery, and Support Services Delivery teams. This position reports to the Vice President of Managed Services Delivery.

Your Contribution to the Organization:

• Provides leadership and direction for our Managed Services Delivery EMEA & LATAM Operations.
• Accountable for Managed Services Delivery EMEA & LATAM Operations customer experience.
• Responsible for Managed Services Delivery EMEA & LATAM Operations delivery execution.
• Ensures implementation and adherence to Managed Services Delivery operational and security standards.
• Drives efficiencies to deliver increased profitability and meet industry level margin.
• Enables growth opportunities and reference accounts through flawless execution of Managed Services.
• Facilitates collaboration across Operations teams including Professional Services Delivery, Support Services Delivery, Managed Services Security, Hybrid Cloud BU Engineering & Portfolio, as well as Sales and Pursuit.
• Responsible for delivering customer SLAs.
• Oversees services margin for deals supported within defined geography, ensuring greater focus on cost/revenue business fundamentals.
• Develops executive level relationships with top accounts.

What You’ll Need:

• Services, Managed Services, Cloud Service Provider or Services industry experience.
• Exceptional Services knowledge: Expert knowledge of Service offerings, business model, market dynamics, and Managed Services strategy.
• Proficiency in English written and verbal communication.
• Ability to create and build a highly effective global support team.
• Drive for industry best-in-class Managed Services delivery team performance.
• Leadership skills to effectively navigate a complex environment and deliver results; able to influence without direct authority.
• Ability to balance competing priorities and exhibit flexibility and creativity.
• Demonstrated communication abilities across multiple levels in the company and client global organizations.
• Capable of managing costs effectively.
• Proven track record of leading and inspiring teams, developing effective relationships, accomplishing goals under pressure, and managing organizational change.
• Executive level presentation skills.
• High-level customer satisfaction skills.
• Experience leading and developing teams in a rapidly expanding market opportunity for the company.
• Strong connections with internal functions, customers, and industry partners.
• Strategic planning acumen that translates Services and Managed Services business goals into actionable strategies.
• Proven execution of business plans that meet operational goals.
• Relevant knowledge of managed services market dynamics.

Knowledge and Skills:

• Ability to deliver both customized and standard managed services and manage challenging operational situations while maintaining customer satisfaction.
• Capability to interface with all levels within our customer’s organization, instilling confidence in Managed Services.
• Excellent people management skills, including the ability to influence, negotiate, and achieve results through direct reports and other stakeholders.

What We Offer:

• A competitive salary and extensive social benefits.
• A diverse and dynamic work environment.
• Support for work-life balance and career development.
• Commitment to inclusivity, with efforts to create a diverse team that represents various backgrounds, perspectives, and skills.
• Programs catered to helping you reach your career goals, whether utilizing your skills in your field or applying them elsewhere.

Accessibility:
The company is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you need accommodation during any stage of the application or interview process, please submit your request through the appropriate channels.

The company is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer, dedicated to non-discrimination based on race, gender, or any other protected category. We strive to be a unified global team that innovates and grows together.