About the Role
In this role, you will provide essential administrative and operational support to the Human Resources department. Your responsibilities will encompass a range of tasks including recruitment coordination, onboarding management, and maintaining accurate HR records. You will work closely with other departments to ensure that HR operations run smoothly and effectively, supporting colleague engagement and welfare initiatives. Upholding a high standard of confidentiality and professionalism, you will assist in various HR functions, making a significant contribution to the department’s success.
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Key Responsibilities
- Provide day-to-day administrative and operational support to the Human Resources department.
- Coordinate recruitment activities, including CV screening, interview scheduling, reference checks, documentation, and candidate follow-up.
- Manage pre-joining and onboarding processes, ensuring all required documents, approvals, orientation, and joining arrangements are completed.
- Maintain accurate and confidential colleague files, HR records, databases, trackers, and employee information.
- Monitor daily attendance, leave, public holidays, absences, missing punches, and other attendance-related matters.
- Support monthly payroll preparation by verifying attendance, overtime, allowances, deductions, unpaid leave, and other payroll inputs.
- Coordinate with Government Relations on residency, Civil ID, work permits, visa transfers, renewals, cancellations, and document expiries.
- Support learning and development activities, including orientation, mandatory training, cross-exposure, Academy, and training records.
- Coordinate colleague engagement, recognition, wellbeing activities, celebrations, town halls, and Colleague HeartBeat initiatives.
- Respond to general colleague inquiries regarding HR policies, benefits, leave, payroll, and other employment-related matters.
- Assist the HR Manager with colleague relations, investigations, disciplinary documentation, performance management, and other confidential HR matters.
- Prepare HR correspondence, including employment letters, certificates, contracts, memos, announcements, and reports.
- Support colleague accommodation, transportation, welfare, uniform, biometric/access, and other colleague-related requirements where applicable.
- Coordinate resignation, termination, transfer, clearance, exit interview, visa cancellation/transfer, and final settlement documentation.
- Maintain and regularly update recruitment, manpower, leave, attendance, training, visa, turnover, and other HR reports and trackers.
- Support HR audits and ensure documentation is complete and compliant with standards, hotel policies, and local labour requirements.
- Assist in manpower planning, headcount monitoring, HR reporting, presentations, and departmental projects.
- Maintain strict confidentiality and ensure all colleague information is handled professionally and securely.
- Work closely with HODs, Finance, Government Relations, Learning & Development, and other departments to ensure smooth HR operations.
- Demonstrate behaviours by Doing the Right Thing, Showing We Care, Aiming Higher, Celebrating Difference, and Working Better Together in all colleague interactions.
What We Need From You
- Previous experience in Human Resources, administration, or hotel operations is preferred.
- Diploma or Bachelor’s degree in Human Resources, Business Administration, Hospitality, or a related field is an advantage.
- Good understanding of HR processes and basic employment practices.
- Strong administrative, organizational, and attention-to-detail skills.
- Good communication and interpersonal skills with the ability to work effectively with colleagues at all levels.
- Proficient in Microsoft Office, particularly Excel, Word, PowerPoint, and Outlook.
- Ability to manage multiple tasks, prioritize workload, and meet deadlines.
- A high level of confidentiality, integrity, and professionalism when handling colleague information.
- Knowledge of Kuwait Labour Law and local HR practices would be an advantage.
