About the Role
The company is seeking an HR Operations Lead to design, build, and manage People Operations processes and systems that enhance support for both employees and managers. This hands-on role emphasizes automation, self-service, and continuous improvement to foster an efficient work environment as the organization scales.
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The company is a 50:50 joint venture between two organizations, dedicated to establishing a premier regulated gaming and fan experience in the UAE. As the business expands, the People Team prioritizes investment in contemporary systems and operational methodologies, making People Operations a focal point in this endeavor.
What You'll Do
Automate and Simplify
- Map current People Operations workflows and redesign them with automation and self-service in mind prior to system development.
- Build workflows, forms, integrations, and AI-assisted tools aimed at minimizing manual labor and spreadsheet-dependent tasks.
- Develop an employee and manager self-service experience (FAQs, policy answers, letters, document requests, simple changes) to facilitate routine requests without requiring tickets or calls.
- Implement AI in workflows for tasks such as drafting, document generation, data checks, request triage, and knowledge retrieval, ensuring there are appropriate safeguards for data accuracy and confidentiality.
Own Our People Systems and Data
- Lead delivery within People Operations for our HRIS, including overseeing the Oracle implementation across the organization, ensuring it serves as the single source of truth for people data.
- Transition manual and spreadsheet-based processes into the HRIS and document the new operational methods.
- Maintain accurate and reportable people data in collaboration with People Analytics, Total Rewards, and Finance departments (including payroll).
Run the Employee Lifecycle
- Take responsibility for new starters from Talent Acquisition’s onboarding process, ensuring accurate establishment and maintenance of their employee records in the HRIS.
- Manage end-to-end processes for employee changes, transfers, probation evaluations, leavers, and employee record maintenance.
- Oversee benefits administration, organizational charts, and manage the policy library along with document version control (while policy ownership remains with Employee Relations and People Business Partners).
- Integrate UAE employment compliance and audit readiness into each process from the outset.
Keep Improving
- Regularly review each step, form, and approval within processes, questioning their necessity and identifying opportunities for simplification or removal.
- Track metrics such as turnaround times, touches per request, query volumes, and accuracy, and provide updates on progress.
- Collaborate with People Business Partners, Talent Acquisition, and People Experience teams to ensure newly developed systems are effective across the organization.
Requirements
Required
- 5+ years' experience in HR operations, HRIS, or People systems focusing on process enhancements.
- Practical experience utilizing AI tools in daily operations, with documented examples of workflows, prompts, or automations created.
- Proficient in HRIS and workflow-tool platforms.
- Strong self-service-first, automation-first mindset towards process design.
- Comprehensive understanding of the employee lifecycle, along with data and control elements associated with it.
- Confidence and competence in working with data: cleaning, reconciling, and reporting findings.
- Effective written and verbal communication skills tailored to employees, managers, and senior leaders.
Preferred
- Experience with Oracle systems.
- Familiarity with UAE or GCC employment criteria, encompassing visa and labor processes.
- Background in a regulated sector or rapidly growing business contexts.
- Knowledge of low-code or no-code tools, as well as scripting or integration tasks.
- Experience within a joint venture, multi-entity, or multinational corporate landscape.
Qualities
- Learns quickly, adopting new systems and processes efficiently while maintaining productivity.
- Possesses a natural curiosity, questioning existing processes and seeking ways for enhancement.
- Hands-on builder, actively creating solutions rather than merely specifying them.
- Collaborative and direct, comfortable navigating ambiguity and ongoing change.
At the company, we take pride in being a fair, transparent, and inclusive employer. We cherish diversity, collaboration, and innovation and are dedicated to nurturing an environment where every team member can thrive. If you are ready to advance your career and contribute to building Momentum, we would love to hear from you.
