HRIS & Operations Analyst – APAC & EMEA

About the Role
In this role, you will provide hands-on support for the implementation of a third-party payroll provider across designated APAC and EMEA countries. Responsibilities include discovery, data preparation, testing, deployment, and post-go-live support. You will assist various teams, including regional HR, Payroll, Finance, IT, and implementation consultants, by documenting requirements and managing payroll-related data processes. This role emphasizes collaboration and offers an opportunity to contribute to the success of payroll operations on a global scale.

Job Duties and Responsibilities:

• Provide hands-on support for assigned activities within the implementation of a third-party payroll provider across designated APAC and EMEA countries, including discovery, data preparation, testing, deployment, and post-go-live support.
• Assist regional HR, Payroll, Finance, IT, implementation consultants, and payroll vendors by documenting requirements, decisions, dependencies, risks, issues, and follow-up actions.
• Prepare, coordinate, and validate payroll inputs and outputs, including employee changes, new hires, terminations, compensation, absence, time, benefits, and other pay-impacting data.
• Execute payroll parallel testing and reconciliation activities, log defects, and support cutover readiness and issue resolution under the direction of the implementation lead.
• Support Workday stabilization by investigating and documenting issues within assigned areas, performing initial analysis, and escalating data, business process, reporting, security, configuration, or integration matters to the appropriate technical or functional owner.
• Perform data audits and reconciliations between Workday and payroll vendor systems; document findings and assist with corrective actions.
• Execute user acceptance and regression testing, prepare test scenarios and evidence, track defects, and retest completed fixes.
• Support the assessment of HR processes across functional areas by documenting current-state workflows, identifying gaps, performing root-cause analysis, and recommending practical improvements under the guidance of HR functional or project leads.
• Develop and maintain process maps, standard operating procedures, controls, job aids, decision logs, and knowledge-transfer materials.
• Provide day-to-day Workday guidance and operational support to regional HR teams, including triage and escalation of production issues.

Qualifications:

• 5 to 8 years of relevant experience in HR operations, HR technology, payroll operations, or a related field.
• Hands-on experience supporting Workday HCM in one or more of the following areas: business processes, data, reporting, security, or production support.
• Experience supporting a payroll implementation, vendor transition, payroll integration, or comparable HR transformation initiative.
• Working knowledge of payroll operations and controls, ideally within multiple APAC and/or EMEA countries.
• Broad understanding of HR disciplines and their payroll dependencies, including benefits, absence, compensation, onboarding, job changes, and terminations.
• Familiarity with structured process improvement methodologies and tools—such as Lean, Six Sigma, continuous improvement, process mapping, root-cause analysis, and metrics-based evaluation—and their application across HR functional areas and the employee lifecycle.
• Experience with data validation, reconciliation, testing, defect tracking, and issue resolution.
• Experience working with third-party providers and cross-functional teams in a global or matrixed organization.
• A relevant university degree, professional qualification, or equivalent practical experience in Human Resources, Business, Information Systems, Finance, or a related discipline.

Preferred Background:

• Experience with third-party payroll platforms or global payroll vendors.
• Exposure to one or more Workday technical or administrative areas, such as integrations, Enterprise Interface Builder uploads, calculated fields, reporting, or security administration.
• Knowledge of regional payroll, statutory, benefits, data privacy, and employment requirements across APAC and EMEA.
• Working knowledge of employee benefits programs and administration across APAC and EMEA, including benefit eligibility, enrollment, vendor interfaces, and payroll-related deductions.
• Experience working in a regulated industry or an environment with formal audit and control requirements.

Core Capabilities:

• Strong analytical and problem-solving skills, with close attention to accuracy and detail.
• Ability to gather and document operational needs, process steps, and test scenarios with guidance from project or functional leads.
• Strong coordination, organization, and documentation skills.
• Clear, concise communication and an ability to work collaboratively across cultures and time zones.
• Ability to manage assigned priorities, work independently within established guidelines, and escalate issues appropriately.
• Customer-focused, collaborative, and committed to continuous improvement.
• Sound judgment and discretion when handling confidential employee and payroll data.

Success Measures:

• Assigned project, testing, and cutover activities are completed accurately and on schedule.
• Payroll and HR data issues are identified, documented, reconciled, and escalated promptly.
• Defects and production issues are tracked through resolution with clear status updates.
• Regional HR users receive responsive support and practical Workday guidance.
• Documentation is complete, current, and supports an orderly transition to business-as-usual operations.

Benefits:

• Instant membership in a global network of colleagues.
• Structured coaching program for career development.
• Access to a full suite of learning and development tools and resources.

Global Presence:

• Offices are located in major cities, including Atlanta, Boston, Brisbane, Chicago, Costa Mesa, Dallas, Dublin, Farmington (CT), Hong Kong, Houston, London, Los Angeles, Malaysia, Manchester, Miami, Nashville, New Jersey, New York, Philadelphia, San Francisco, Singapore, Sydney, Switzerland, and Toronto.

Working Environment:

• Committed to equal opportunity employment without regard to race, color, religion, gender, age, disability, or other protected statuses.