About the Role
The Hub Quality and Continuous Improvement Manager for BU Service is responsible for supporting local Quality teams to execute customer-facing quality activities and quickly respond to Customer Quality issues through robust problem-solving initiatives. This role ensures alignment with Global Quality & Continuous Improvement strategies while adhering to relevant processes and tools.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Main Accountabilities
People and Strategy
- Define and implement Hub Quality and CI strategy, ensuring governance aligns with BU and business needs.
- Stay updated on laws, regulations, and industry trends impacting Quality Assurance and Quality Control, aiding in policy development and training.
- Manage the Hub Quality and CI function, focusing on capability development and succession.
- Contribute to the development and execution of the BU Quality Improvement Plan.
Customer Focus
- Act as an advocate for the Customer by ensuring their Voice is represented in the Hub quality strategy.
- Represent the company on quality matters in customer interactions as needed.
- Ensure customer satisfaction by evaluating risks and problems from a quality and stakeholder perspective.
Quality Management System
- Define and manage the Quality Management System and processes across Hub entities.
- Coordinate process reviews in line with internal and external expectations.
Audit and Certification
- Accountable for maintaining and securing required Certification across HUB units.
- Organize and conduct quality/process audits and manage follow-up actions.
Process Performance
- Establish process performance indicators and implement internal controls to ensure processes meet customer expectations.
- Continuously analyze process indicators, taking actions to address deviations.
- Ensure full utilization of systems for monitoring and reporting process indicators.
Offer Performance
- Adapt quality assurance methods and monitor offer performance, collaborating with regional stakeholders on market-specific challenges.
- Gather feedback to identify improvement areas and implement changes to enhance performance.
Non-Conformance Management
- Manage resolution of high-profile non-conformances (NCRs) and customer interventions due to dissatisfaction.
- Strengthen customer trust by effectively addressing quality issues and implementing corrective actions.
Continuous Improvement
- Deploy and implement a sustainable Continuous Improvement Framework, utilizing Lighthouse, L6S, Ochibo-Hiroi, and best practices.
- Proactively drive systematic improvement actions to enhance business processes globally.
- Support prioritization and execution of projects aimed at improving quality and operational performance.
Your Background
- Engineering degree
- Advanced English proficiency
- Lean 6Sigma, Green Belt or higher certification
- Experience with quality core tools
- Expertise in methodologies such as 8D, Ishikawa, 5W, A3, TQM, PDCA
- Knowledge of ISO certification and auditing
- Familiarity with Quality Management Systems
- Experience in Performance Management and Analytics
- Skills in Project & Site Quality Management (e.g., PMI)
- Advanced Product Quality Planning (APQP) experience
- Continuous Improvement Project Management ability
Functional Competencies
- Voice of the Customer
- Systematic Problem Solving
- Risk Management
- Conflict Management
- Influencing and Change Management
- Continuous Improvement Process Management
Key Competencies
- Strategic Vision
- Team Leadership and Influencing
- Customer Focus
- Analytical Thinking
- Effective Communication
- Results Orientation
Accessibility and Reasonable Accommodation
Qualified individuals with disabilities may request reasonable accommodations in the job application process. Please include specific details regarding your required accommodation.
Use of AI and Automated Tools in Recruitment
The company uses digital tools, including AI-supported solutions, for application screening, job matching, and interview scheduling, ensuring compliance with data protection laws.
Background Screening and Security Checks
Pre-employment background checks may include verification of employment history, education, criminal records, and additional screenings aligned with role responsibilities and compliance with laws.
