About the Role
Join our Hotels team as a Human Resources Coordinator, where you play a vital role in enhancing guest experiences through exceptional hospitality. You will support HR department managers, ensuring every step of the employment process is handled with care and dedication. Helping to create a warm environment starts with you, as you coordinate various HR functions that contribute to our goal of making every guest's stay memorable.
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Responsibilities
Here's what you'll do during a typical day:
- Coordinate talent acquisition: Support sourcing, screening, interviews, selection, and onboarding across hotel departments.
- Manage recruitment channels: Liaise with agencies, schools, colleges, universities, and job portals.
- Coordinate job advertisements: Ensure vacancies are posted accurately and on time.
- Support onboarding and offboarding: Prepare joining and separation documents and complete required checklists.
- Maintain HR records: Keep Team Member files, employment records, and HR databases accurate and confidential.
- Manage HR systems: Update Team Member information and maintain accurate HR data.
- Support payroll administration: Assist with payroll processing, salary changes, deductions, and monthly closing.
- Manage attendance records: Maintain attendance and leave records and provide accurate data for payroll.
- Administer compensation & benefits: Support salary, benefits, pension, and insurance administration.
- Process Team Member movements: Prepare documentation for confirmations, promotions, transfers, salary changes, and resignations.
- Monitor manning and headcount: Maintain headcount records and prepare monthly manning reports.
- Support visa and work permits: Assist with applications, renewals, and required documentation.
- Support Team Member relations: Respond to HR inquiries and provide day-to-day Team Member support.
- Support Team Member engagement: Assist with activities, recognition programs, meetings, and engagement initiatives.
- Ensure HR compliance: Support compliance with hotel policies, company standards, and applicable regulations.
- Maintain confidentiality: Protect Team Member, payroll, and HR information.
- Support policies and procedures: Promote awareness of hotel rules, policies, security, and emergency procedures.
- Prepare HR reports: Compile recruitment, headcount, attendance, payroll, and HR reports.
- Collaborate across departments: Coordinate with department leaders and Team Members on HR requirements.
- Support continuous improvement: Assist with HR projects, process improvements, and Team Member experience initiatives.
Qualifications
What It Takes to Make the Stay
At the company, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
The following capabilities and qualifications would be advantageous:
- Bachelor’s degree in human resources, Business Administration, or a related field.
- 1–2 years of experience in Human Resources, preferably within the hospitality industry.
- Good command of written and spoken English.
- Good communication and interpersonal skills.
- Strong organizational and coordination skills.
- Good knowledge of recruitment, payroll, attendance, and benefits administration.
- Ability to maintain accurate Team Member records and documentation.
- Ability to handle confidential information professionally while maintaining a positive attitude and building strong relationships with Team Members.
Join an Award-Winning Workplace Culture
We build an exceptional workplace for the Team Members who create memorable experiences for our guests. As a global leader in hospitality, we are committed to providing the best stay for every guest, while supporting your career every step of the way. Our award-winning culture has earned us recognition on the World’s Best Workplaces list by Great Place to Work and Fortune, and we are dedicated to helping you make every stay a little more magical.
How We’ll Help You Thrive
At the company, we invest in our Team Members’ wellbeing, supporting you through life’s moments with unmatched perks and benefits, including:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program.
- Paid parental leave – Paid leave for eligible Team Members, including partners and adoptive parents.
- Crisis concierge – Practical support and emotional care during times of loss.
- Mental health resources – Comprehensive resources to help our Team Members care for themselves and their loved ones, including free counseling and support through our Employee Assistance Program (EAP) in many countries.
Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
