About the Role:
The role involves providing comprehensive staff and office support for the office or college. You will handle telephone communications, greet and direct visitors, and manage various administrative issues as they arise. This position also includes organizing meetings and special events, assisting staff with inquiries regarding policies and procedures, and general administrative support.
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Responsibilities:
- Provide staff and office support, including screening telephone communications and handling administrative inquiries.
- Organize and facilitate meetings and special events; schedule dates, venues, attendance, agendas, and facilities; take minutes, and provide administrative support and follow-up.
- Assist in resolving employee queries and educate staff about policies and procedures as needed.
- Compose and prepare written documentation and correspondence; screen and evaluate incoming and outgoing correspondence and prepare responses.
- Assist in scheduling and coordinating the Director’s appointments and travel arrangements.
- Gather, enter, and update data to maintain office records and databases; establish and maintain files and records.
- Guide and oversee the work of newly appointed junior staff and/or trainee students in related support activities.
- Coordinate and oversee day-to-day management of supplies and equipment for the office.
- Create and maintain accurate records and documents for new starters; assist in maintaining employee information databases for existing staff.
- Issue relevant employment and office letters and communications.
- Adhere to the company’s Code of Conduct Policy.
- Perform miscellaneous job-related duties as assigned.
Knowledge & Skills:
- Records maintenance skills.
- Strong interpersonal and communication skills; ability to work effectively with diverse staff.
- Ability to create, compose, and edit written materials.
- Skill in organizing resources and establishing priorities.
- Word processing and/or data entry skills.
- Ability to coordinate and organize meetings and special events.
- Database management skills.
- Knowledge of planning and scheduling techniques.
- Ability to provide leadership and guidance to administrative support staff and/or students.
- Effective organizational, human relations, and communication skills.
- Deliver high levels of customer service.
- Ability to maintain confidentiality and pay attention to detail.
- Ability to work in a fast-paced environment.
- Good knowledge in preparing reports, proposals, and research methods; generating basic analytical techniques.
- High energy, positive attitude; self-initiative.
- General office administrative and secretarial skills.
Qualifications and Experience:
- Bachelor’s degree in Business Administration, Human Resources Management, or equivalent.
- At least 3-5 years of related experience.
- Excellent written and spoken command of both English and Arabic.
- Proficiency in using computers and the Microsoft Office suite.
Working Conditions:
- Work is typically performed in an interior office environment.
- Minimal physical effort is required.
- Limited exposure to physical risk.
Supervision:
- Reporting to: Senior Director of Human Resources
- Subordinates: N/A
