About the Role
Support sales growth in Dammam by identifying customer needs, promoting the company’s products and services, building strong customer relationships, and achieving sales targets while delivering a professional customer experience.
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Key Responsibilities:
- Promote and sell the company’s products and services to prospective and existing customers in Dammam and surrounding areas.
- Identify and pursue sales opportunities through customer visits, referrals, inbound inquiries, and other prospecting activities.
- Understand customer requirements and recommend suitable products or services based on their needs.
- Present product features, benefits, pricing, and applicable terms clearly and accurately.
- Achieve assigned sales, revenue, customer acquisition, and other performance targets.
- Prepare quotations, proposals, order forms, and other sales documentation in accordance with company procedures.
- Follow up with prospective customers, provide requested information, and support opportunities through to completion.
- Build and maintain positive customer relationships to encourage customer satisfaction, retention, and repeat business.
- Respond promptly and professionally to customer questions, concerns, and complaints, escalating issues when appropriate.
- Coordinate with internal teams, such as customer service, operations, finance, and delivery, to support order processing and customer requirements.
- Maintain accurate and up-to-date records of customer interactions, sales activities, leads, opportunities, and orders in the company’s systems.
- Monitor local market activity, customer feedback, competitor offerings, and potential sales opportunities in the Dammam area.
- Follow company sales processes, pricing guidelines, approval requirements, and customer communication standards.
- Prepare sales activity updates and reports, including pipeline status, progress against targets, and relevant market insights.
- Attend sales meetings, product training, and other business activities as required.
- Represent the company professionally and maintain the confidentiality of customer and business information.
- Perform other sales and customer support responsibilities assigned by management.
Required Qualifications
- High school diploma or equivalent is required; a diploma or bachelor’s degree in Business, Marketing, Sales, or a related field is preferred.
- 1–3 years of experience in sales, retail, customer service, business development, or a related role is preferred.
- Demonstrated ability to engage customers, understand their needs, and communicate product or service benefits effectively.
- Strong verbal communication, presentation, negotiation, and customer service skills.
- Ability to work toward sales targets, follow up consistently, and manage multiple customer opportunities.
- Strong interpersonal skills and the ability to build professional relationships with customers and colleagues.
- Good organizational skills, attention to detail, and ability to maintain accurate sales and customer records.
- Basic proficiency in Microsoft Office applications and familiarity with customer relationship management (CRM) systems is preferred.
- Knowledge of the Dammam market and the ability to travel locally for customer visits are preferred.
- Fluency in English is required; proficiency in Arabic is preferred for communicating with local customers.
- Professional, reliable, self-motivated, and able to work independently as well as collaboratively.
