About the Role
We are looking for a skilled ICT professional to operate and maintain ICT facilities, networks, and firewalls at our UAE branch. This role includes providing end-user technical support as well as supporting ICT infrastructure setup, relocation, operation, and demobilization at MENA project sites, which may involve business travel and remote assistance.
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Roles and Responsibilities
- Install, configure, and maintain switches, wireless access points, controllers, and LAN/WAN infrastructure.
- Investigate and resolve network connectivity and performance issues.
- Operate firewall policies, NAT, and VPNs; analyze logs and troubleshoot faults.
- Maintain configuration backups and support patches and firmware upgrades.
- Inspect and maintain server rooms, servers/NAS, racks, cabling, and UPS equipment.
- Support PCs, printers, business applications, and video conferencing equipment.
- Support file sharing, access permissions, backups, and employee equipment onboarding/offboarding.
- Support project ICT setup, relocation, and demobilization through site visits and remote assistance.
- Coordinate cabling and equipment installation, verify installation quality, and perform functional tests.
- Coordinate telecom service activation, changes, cancellation, and fault resolution with service providers.
- Maintain ICT asset records, support quotations and purchasing, and update diagrams and operational documentation.
- Apply company security policies and provide after-hours maintenance and emergency support when required, in accordance with company policies.
Qualifications
Education:
- Bachelor’s Degree or diploma in Telecommunications, Networking, Computer Engineering, or a related field.
Experience:
- Minimum 10 years of hands-on experience in ICT infrastructure implementation and operations.
- Experience operating and troubleshooting enterprise networks and firewalls.
- Experience maintaining office ICT facilities and providing end-user support.
- EPC, construction, or engineering project experience preferred.
Knowledge or Certification:
- TCP/IP, VLANs, switching, routing, DHCP, and DNS.
- Firewall security policies, NAT, VPNs, and log analysis.
- Copper and fiber cabling, communication racks, patch panels, and MDF/IDF infrastructure.
- File servers, NAS, access permissions, backups, and endpoint security.
- Understanding of diverse computer systems and networks.
- Knowledge of internet security and data privacy principles.
- Stay updated on hardware and software being managed.
Technical and Behavioral Competency:
- Ability to configure and troubleshoot networks and firewalls and analyze diagnostic logs.
- Ability to interpret ICT drawings, verify installations, and prepare technical documentation.
- Effective user support and coordination with telecom providers and vendors.
- Advanced knowledge of computer hardware, software, and networks.
- Ability to troubleshoot complex computer problems.
- Advanced knowledge of Microsoft Office applications.
- Advanced knowledge of operating systems such as Windows and Linux.
- Good communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Attention to detail and accuracy.
- Willingness to learn and adapt to new technologies.
- Ability to work under pressure and meet deadlines.
- Experience with Cisco network equipment, Palo Alto Networks firewalls, or Cisco ISE.
- Experience with fiber testing, P2P wireless links, NAS/backups, or CCTV/NVR systems.
- CCNA or higher, or an equivalent networking/security certification.
Additional Information
Our benefits include:
- Flight Tickets
- Medical Insurance
- Transportation
Disclaimer:
We do not require job seekers to pay any fees, charges, or security deposits at any stage of the recruitment process. We have not authorized any individuals, agencies, or firms to collect payments on our behalf. Be cautious of scams and do not trust anyone claiming to represent us who demands payment in exchange for employment opportunities.
Location:
UAE Branch Office
Discipline:
Information Technology
Department:
Information Technology
