ICT Lead

The company is working with regions leading public service utilities to orchestrate large scale Operations and Maintenance (O&M) transformation programs that drive Service Delivery Excellence, Operational Efficiencies, Capability Building, Change Management, and Outsource Maximization. The ICT Lead will be responsible for the effective management of all aspects of IT systems including planning, implementing, operation, and maintenance.

What You'll Be Doing

• Deploy and manage a full-time Operational Technology (OT) / Information, Communications and Technology (ICT) Contract Performance Area support team comprising of managerial and administrative personnel to deliver the Scope of Services.
• Assess the current OT/ICT provisions and identify pathways to develop improved systems which incorporate advanced ICT solutions such as Artificial Intelligence, Machine Learning, Cloud-based Solutions, Remote Sensing, and Automation.
• Monitor and evaluate the performance of all ICT changes and ensure that the necessary calibration is carried out to achieve the desired levels of performance.
• Develop plans and procedures which guide the trials and adoption of new systems, software, and hardware, ensuring legacy issues are identified early in the process and managed adequately.
• Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance.

What Required Skills You'll Bring

• Minimum 25 years of experience in a relevant area, with at least 12 years in a leading role.
• Both regional and international experience is required. Minimum of 8 years of experience shall be gained working in North America, Western Europe, Australia, or equivalent.
• Excellent knowledge of Microsoft Office Packages and other tools for daily business needs.
• Expertise in data center management and data governance.
• Experience with computer networks, network administration, and network installation.

What Desired Skills You'll Bring

• Proficiency in written and spoken English. Arabic is an advantage.