ICT Manager

ABOUT THE ROLE
Legends Global teams across the world are innate problem solvers and people who thrive on the excitement of developing events that create opportunity and connection. We are meticulous planners, innovative thinkers, relationship specialists and acutely experienced business leaders who love what they do.
At Legends Global, we love events; it's what we do. It's a part of our DNA and what drives us.

Position Purpose:
The ICT Manager is responsible for providing strategic leadership, planning, and oversight of the company ICT function, driving digital transformation initiatives, ensuring the integration of systems, and supporting enterprise-wide business applications. This role aligns technology strategy with organizational goals to optimize operations, enhance efficiency, and enable innovation.

Key Areas of Responsibility:

• Strategic Planning
  • Support the execution of Legends Global & CCA ICT strategies and roadmaps aligned with business objectives and future growth.
  • Ensure compliance with legal, regulatory, governance, and contractual requirements.
  • Implement and maintain ICT governance, policies, procedures, and operational controls.
  • Ensure technology, facilities, and equipment planning are aligned with operational requirements and business objectives.
  • Provide ICT leadership through active participation in management and operational meetings.
  • Monitor ICT performance, service delivery, and operational efficiency to achieve organizational objectives.
• Digital Transformation:
  • Manage the delivery of approved digital transformation initiatives to improve operational efficiency, customer experience, and business performance.
  • Identify opportunities to improve business processes.
  • Ensure projects are delivered on time and in line with budget.
  • Drive the successful execution of enterprise-wide projects and digital transformation programs in alignment with organizational strategy and Legends Global directives.
• ICT Operations
  • Oversee the consistent delivery of reliable, secure, and high-quality ICT services that meet business requirements and stakeholder expectations.
  • Evaluate the quality, performance, and reliability of ICT devices, infrastructure, and services provided to CCA to ensure operational excellence and business continuity.
  • Monitor, analyze, and report on ICT operational performance, including incident management, service request fulfilment, infrastructure health, and system availability, ensuring compliance with agreed service levels and continuous improvement.
  • Maintain accurate ICT asset registers and ensure documentation, SOPs, and policies are up to date.
  • Manage user accounts, access permissions, and security policies throughout the user lifecycle.
  • Monitor backup systems, review logs, and ensure backup integrity and recovery readiness.
  • Proactively maintain ICT infrastructure, including networks, servers, firewalls, Wi-Fi, telephony, POS, CCTV, storage, and digital signage.
  • Coordinate ICT support and ensure system readiness, availability, and rapid issue resolution during live events.
  • Liaise with production, broadcast, and touring teams to ensure technical requirements and system compatibility.
  • Develop, maintain, and regularly test business continuity and disaster recovery plans for critical ICT systems.
  • Conduct regular recovery and cybersecurity incident response exercises with relevant stakeholders.
• Strengthen Cybersecurity Responsibilities
  • Implement and maintain cybersecurity controls, policies, and procedures in accordance with company standards.
  • Support security audits, vulnerability remediation, and cybersecurity awareness initiatives.
  • Manage the response to ICT security incidents and coordinate corrective actions.
• System Integration & Enterprise Applications Management
  • Ensure seamless system integration, real-time data access, and centralized analytics across business platforms, including Event Management, POS, and ticketing.
  • Supervise the development, deployment, and maintenance of ICT solutions supporting critical business functions.
  • Implement and maintain HQ and local data governance, data quality, and consistency standards.
• Budgeting & Reporting
  • Submit data-driven monthly performance reports to Arena Management, providing actionable insights to support informed strategic decision-making.
  • Prepare and monitor budget, offer recommendations for purchases and investment.
• Stakeholder Management
  • Build strong relationships with technology partners and service providers.
  • Collaborate with department heads to align ICT solutions with operational needs.
  • Champion digital enablement by providing strategic support and coaching to staff, ensuring efficient utilization of enterprise systems and tools.
• Vendor Management
  • Manage and monitor service providers and contractor performance, driving improvements through KPIs, service-level agreements (SLAs), and strategic partnerships.
  • Conduct regular service performance reviews.
  • Monitor compliance with Service Level Agreements (SLAs) and key performance indicators (KPIs).
  • Identify and escalate resolution of recurring service delivery and performance issues.
  • Lead contract renewal discussions, negotiate service terms, and recommend supplier changes where required to support business objectives.
• Project Management
  • Maintain, and oversee the ICT project roadmap, ensuring alignment with business priorities and strategic objectives.
  • Monitor project progress and delivery milestones.
  • Coordinate system testing, user acceptance testing (UAT), and business sign-off activities to ensure successful implementation.
  • Provide regular project status reports.
  • Ensure project documentation is maintained.
• Leadership
  • Mentor and guide team members, fostering professional growth, building leadership capabilities, and embedding robust succession planning within the ICT department.
  • Ensure performance planning procedure is being followed, with quarterly and annual performance reviews.
  • Ensure clear KPI are set for the ICT Team.

As part of our commitment to national talent development, this position is open to UAE National applicants, and we strongly encourage qualified professionals to apply.

ABOUT YOU
Every day, our people are responsible for delivering extraordinary experiences for every guest who walks through our doors.
You will have a shared values and people-centric mindset and genuinely want to make a difference. That's what makes you stand out from the crowd and why we want to meet with you.

Qualifications:

• Degree or certification in Information Technology or higher relevant system and network qualifications.

Experience:

• Minimum 5-8 years’ experience in ICT operations, infrastructure management, enterprise systems support, or technology project delivery, including at least 2 years in a supervisory or management capacity.
• Demonstrated ownership or relationship between the business and technology as well as stakeholders to drive business outcomes and support ICT initiatives.
• Demonstrated track history of possessing strong technical proficiency across “all” areas of ICT including business systems, network and data communications, telephone and end-user compute.
• Demonstrated experience working with moving timelines in a project start-up environment.
• Previous experience in the UAE, preferably in the event industry.
• Excellent oral and written communication skills.
• Fluent in English.
• Fluent in Arabic.

Skills and Knowledge Requirements:

• Ability to work unsupervised.
• Strong presentation and communication skills.
• IT literate including the full Microsoft Office Suite.
• Ability to work with multicultural teams.
• Listening skills.
• Creative thinking.
• Influential communicator.

Personal Qualities:

• Friendly and amicable personality.
• Excellent listening and communication skills at all levels.
• Excellent internal and external stakeholder management skills.
• Excellent personal presentation and grooming.
• Willingness to work as a team member and accept direction.
• Can-do attitude without compromise of safety.
• Ability to work under pressure and meet deadlines.