The Image Management Specialist is responsible for building and updating master Golden Images, as well as integrating applications via App Volumes or ThinApp, while ensuring compatibility and maintaining patch currency. You will configure and maintain Instant Clone/Desktop Composer pools and manage OS refresh schedules, troubleshooting any provisioning or recomposition failures that arise. Additionally, you will provide Level 2 support for desktop connectivity and performance issues, ensuring a seamless end-user experience.
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Responsibilities
- Image & Application Management: Build and update master Golden Images; integrate applications via App Volumes or ThinApp, ensuring compatibility and patch currency.
- Non-Persistent Desktop Pools: Configure and maintain Instant Clone/Desktop Composer pools, manage OS refresh schedules, and troubleshoot provisioning or recomposition failures.
- Persistent Desktop Pools: Support full-clone or user-assigned desktops, handle user-data persistence, and assist with profile management solutions (e.g., UEM).
- End-User Incident Support: Serve as Level 2 support for desktop connectivity, performance degradation, printer redirection, and peripheral mapping issues.
- Patch & Update Automation: Coordinate monthly patching of images and application packages; automate roll-out via App Volumes, MSIX, or PowerShell scripts.
- Performance Monitoring: Use Horizon Performance Tracker and third-party tools to analyze logon times, resource utilization, and end-user experience metrics.
- Process Improvement: Identify and implement optimizations in pool management, image build pipelines, and support workflows to reduce downtime and increase agility.
Requirements
- Bachelor's degree in computer science, Information Systems, or equivalent.
- 3–5 years of direct experience managing VMware Horizon View non-persistent and persistent desktops.
- Solid grasp of Windows 10/11 deployment (MDT, SCCM, or Horizon OSD task sequences) and application layering technologies.
- Expertise in App Volumes, UEM, and profile management integrations.
- Proficiency in scripting (PowerShell/Bash) for automation of image builds and health checks.
Work Conditions
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
