Implementation Consultant

As a member of the Professional Services team, this role is responsible for working through the implementation process with 3-4 customers at a time. Implementation consultants gather requirements, design solutions, and work to configure the solutions required by our clients. They are responsible for assisting clients with system setup, configuration, integration assistance, data migration, and training needs guided by the company implementation process.

Responsibilities

• Apply requirements gathering techniques (such as solution walk-throughs, document analysis, requirements workshops, business analysis) to independently determine the requirements for customers or potential customers.
• Lead requirements gathering workshops for medium to large stakeholder groups.
• Guide the customers through company Solutions to capture applicable customization changes.
• Assist the customer in adopting best practice template work package solutions.
• Devise solution design approaches to determine how to configure a system to meet functional requirements.
• Conduct system functional testing using test cases and test scripts.
• Deliver full-length/comprehensive product demonstrations, including demonstration of entire system functionality to large numbers of participants.
• Assist customers with their configuration by providing expert advice on configuration design, and conduct customer configuration reviews.
• Develop and maintain deep knowledge and expertise in products and solutions that the company provides, including the customer problems they address, how they are used, and the benefits they provide.
• Act as the product expert in meetings with customers or partners, answering questions about product capabilities and/or researching and providing the correct answers.

Requirements

• Bachelor’s degree in business, commerce, information technology, computer science, or equivalent qualifications or experience.
• A minimum of 5 years commercial experience in business or software analysis/SAAS or other software implementation.
• Demonstrated experience in some or all of the following: requirements gathering and analysis, designing solutions for SAAS or other software implementation, and working within project teams in a software development context.
• Eligible and willing to get security clearance.

Work Conditions

• Travel Requirements: Under 10%
• Relocation Provided: None
• Position Type: Experienced

Location
Dubai, UAE