The company is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, the company helps brands earn trust and loyalty through personalized and efficient customer interactions. Today, over 1,900 enterprises and 60% of the Fortune 100 rely on the company to deliver consistent, trusted customer experiences worldwide.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
As an Implementation Consultant - Lead, you will provide strategic expertise to empower clients in using the company's technology to meet their business goals. This role is crucial for enhancing customer happiness by ensuring a successful implementation of the company's platform.
Key Responsibilities:
- Lead a team of high-performing implementation consultants focused on ensuring customer satisfaction and adoption of the company's platform.
- Manage team performance against key metrics and implement strategies for enhancement.
- Define and maintain the regional implementation practice strategy.
- Collaborate with other regional leaders within the company.
- Assure implementation standards are met and facilitate feedback to regional services leadership.
- Contribute to the company's sales cycle with delivery expertise.
- Develop expert recommendations for platform design and configuration.
Qualifications:
- 8+ years of experience in enterprise software deployment management and/or implementation.
- Excellent written and verbal communication skills; strong presenter.
- Proven team management skills with proficiency in leadership.
- Technical background with a passion for social media technology.
- Ability to work effectively under deadlines and manage multiple assignments.
- Fluency in social media platforms and experience with social media management software is preferred.
- University degree or higher.
Language Requirements:
Fluency in English is required.
Additional Information:
The company offers a comprehensive suite of benefits designed to help team members thrive, including healthcare coverage where applicable, paid time off, and growth opportunities through a mentoring program. We are committed to fostering a culture of belonging and respect among our employees and adhere to equal employment opportunity practices.
