About the Job:
At the company, we are committed to creating a safer world through our innovative technologies. As an Implementation Consultant for our Noggin software, your primary goal will be to ensure high customer satisfaction with our implementations, maximizing the value clients receive from Noggin’s products and services.
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In this role, you will work closely with 3-4 customers simultaneously, gathering their requirements and designing solutions tailored to their needs. Your responsibilities will include system setup, configuration, integration assistance, data migration, and training.
Key Responsibilities:
- Apply requirements gathering techniques (e.g., workshops, document analysis) to determine customer needs.
- Lead requirements gathering workshops with various stakeholders.
- Guide clients through Noggin Solutions, implementing applicable customization changes.
- Design solution approaches for system configuration to meet functional requirements.
- Document configuration tasks for Configuration Analysts and maintain the ability to configure all system components.
- Conduct thorough system functional testing and prepare comprehensive test plans.
- Deliver product demonstrations and standard or tailored training sessions for customers.
- Create user guides and training materials for customer-facing solutions.
- Ensure adherence to Noggin’s project methodology and guide project tasks.
- Develop deep knowledge of Noggin’s products and solutions, analyzing client requirements to devise appropriate solutions.
- Assist with troubleshooting and post-project production issues.
- Coach junior team members and conduct internal project reviews.
Basic Requirements:
- Bachelor’s degree in business, commerce, information technology, computer science, or equivalent experience.
- Minimum of 5 years of commercial experience in business or software analysis, specifically in SAAS or software implementation.
- Experience in requirements gathering and analysis, designing solutions for software implementations, and working within software development projects.
- Familiarity with risk, crisis, incident, or emergency management systems.
Location: United Arab Emirates (Hybrid)
Job Type: Full-time
Language Requirements: Not specified.
Travel Requirements: Under 10%.
Additional Information:
The company is an Equal Opportunity Employer, committed to a community-focused culture that values diversity and inclusion. We welcome applicants who may not meet all preferred skills but are passionate about our mission.
