Implementation Consulting Team Lead

About
The company is a unified customer experience management (Unified-CXM) platform for modern enterprises with employees around the world helping valuable brands make their customers happier. By combining human instinct with the speed and efficiency of AI, the company helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Our unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management.

What You’ll Do

• Manages and directs a high performing implementation consulting team, contributing to the development of Implementation Services consultants and project managers.
• Maintains own and team performance against billable utilization and other key business metrics, implementing strategies to enhance performance where applicable.
• Defines and maintains regional implementation practice strategy, in collaboration with other regional implementation leaders.
• Collaborates with other regional leaders across the company, within Customer Delight and other teams where applicable.
• Ensures implementation delivery standards at cross-team level and takes action when standards are not met.
• Provides expert level solution recommendations for platform design and configuration, ensuring client expectations regarding platform use cases and functionality are fulfilled.

Who You Are & What Makes You Qualified

• 8+ years of experience in enterprise software deployment management and/or implementation.
• Excellent written and verbal communication skills; highly competent and confident presenter.
• Strong people and team management skills with proficiency in team leadership.
• Ability to work independently and as a member of a team, within region and across regions.
• University degree, or higher.

Location
United Arab Emirates - Dubai