As an Implementation Engineer, you will be on the national team providing support and services in implementing FlashArray/FlashBlade/FlashStack. Your goal is to enable our customers by advising on best practices with host integration and perform knowledge transfer on Purity to perform day-to-day storage functions. You will contribute to the evergreen storage business model by ensuring the NDU upgrades are online and seamless.
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What You Will Be Doing
- Perform installation of //m & //x series Flash Array at customer premises
- Perform installation of FlashBlade arrays at customer premises
- Installation of Active Cluster at client premises and other software and functionality offered by the company
- Perform Non-Disruptive Upgrades (NDUs) of FA-4xx series Flash Array to current //m & //x series Flash Array
- Perform NDUs between //m & //x series Flash Arrays
- Perform Non-Disruptive Upgrades (NDUs) of FlashBlade arrays
- Work closely with support and other PS team members to ensure successful array upgrade
- Perform installation of Expansion Shelves, Data Packs, expansion cards, etc.
- Perform Capacity Consolidation
- Run assessment calls with customers regarding upcoming NDUs and Installations
- Perform basic knowledge transfer with customers including creation of Hosts, Host Groups, Volumes, Replication Sessions, etc.
- Plan travel to customer sites to perform installations and upgrades
- Train partners on how to perform NDU from FA-4xx series FlashArray to current //m & //x series FlashArray and between //m series FlashArrays
- Train partners on how to install and setup FlashArray //m & //x series
- Installation of other hardware or functionality offered by the company now or in the future
- Travel to customer sites throughout Europe and sometimes Middle East and Africa
What You Bring To The Team
- Strong technical skills in the areas of storage (SAN and NAS) and server
- Strong technical skills in Ethernet, IP Networking, and FC Networks
- Experience of hardware installation, software configuration
- Strong experience with VMware, Microsoft Windows Server, Linux
- Experience with other Unix variants, like AIX, HPUX
- Experience with creating a run book, design workbook, and statement of work
- A team player who is able to effectively allocate time and resources to manage multiple projects
- Excellent interpersonal, written, and verbal communication skills
- Consultancy experience and customer-facing skills
- Eager to Travel
Technical Requirements
- Strong technical skills in storage (SAN and NAS) and server
- Strong networking skills in Ethernet (NVME-oF, IP) and Fiber Channel
- VMware
- Hyper-V
- Linux/Unix
- Cisco UCS
- Understanding of storage protocols (FC/iSCSI/NFS/SMB/S3)
- Experience with one or more of the following: Citrix Xen Desktop, VMware, Oracle, SQL
Location
Riyadh, Saudi Arabia
