About the Job:
The company is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories. The company is dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At the company, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills, and seeing your contributions impact lives around the world. Join the company and do work that matters – to you, to your community, and to the world. Progress starts with you.
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Job Description:
- Lead complex client onboardings and implementations with multiple dependencies or regulatory constraints.
- Act as a trusted advisor on how clients can best leverage the platform and APIs to meet requirements.
- Lead advanced platform and API demos, including deep dives into capabilities, patterns, and limitations.
- Guide resolution of complex client issues, escalations, and ambiguous problems.
- Own delivery governance, onboarding strategy, and escalation management.
- Define and improve onboarding and delivery standards, playbooks, and ways of working.
- Partner with Product, Engineering, and Customer Success to enhance onboarding experience and platform adoption.
- Manage project delivery with a customer-oriented view; track and implement KPIs ensuring visibility for stakeholders.
- Optimize time to value for clients while maintaining reasonable timelines.
Qualifications:
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Basic Qualifications:
- 8 or more years of relevant work experience with a Bachelor’s degree, or at least 5 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD), or 2 years of work experience with a PhD.
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Preferred Qualifications:
- 9 or more years of relevant work experience with a Bachelor’s degree, or 7 or more relevant years of experience with an Advanced Degree, or 3 or more years of experience with a PhD.
- Experience leading the certification and implementation of systems.
- Familiarity with cloud, microservices, API/streaming architectures, and change control practices.
- Knowledge of regulatory requirements in GCC banking and payment controls.
- Proven experience in building and scaling high-performing teams with a focus on mentorship and accountability.
- Ability to deliver complex, multi-market projects on time using advanced project management methodologies.
- Strong relationship-building skills with C-level executives and cross-functional partners.
The company is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. The company will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
