Implementation Specialist

About
The purpose of this role is to ensure customers are highly satisfied with the company’s Noggin software implementations, get the most value out of Noggin’s products and services, and continue to subscribe to Noggin’s software and ongoing professional services. As a member of the Professional Services team, this role is responsible for working through the implementation process with 3-4 customers at a time. Implementation specialists gather requirements, design solutions, and work to configure the solutions required by our clients.

Responsibilities

• Apply requirements gathering techniques (such as solution walk-throughs, document analysis, requirements workshops, business analysis) to independently determine the requirements for customers or potential customers.
• Lead requirements gathering workshops for medium to large stakeholder groups.
• Guide the customers through Noggin Solutions to capture applicable customization changes.
• Create solution change registers and custom solution design documentation.
• Conduct system functional testing using test cases and test scripts.
• Deliver full-length/comprehensive product demonstrations and standard or tailored product training to customers.
• Develop and maintain deep knowledge and expertise in products and solutions that Noggin provides.
• Act as the product expert in meetings with customers or partners, answering questions about product capabilities.
• Coach more junior members of the team and assist new starters.

Requirements

• Bachelor’s degree in business, commerce, information technology, computer science, or equivalent qualifications or experience.
• A minimum of 5 years commercial experience in business or software analysis, SAAS, or other software implementation.
• Demonstrated experience in requirements gathering and analysis, and designing solutions for SAAS software implementation.
• Eligible and willing to get security clearance.

Travel Requirements
Under 10%

Position Type
Experienced

Location
Dubai, UAE