Incident & Risk Manager

We are looking for an experienced Incident & Risk Manager to support a major government organization in leading Major Incidents, Problem Management, IT Risk Management, and Governance across mission-critical services.

Location: Sharjah, Sharjah Emirate, United Arab Emirates
Work Conditions: On-site, Full-time
Duration: 12 Months (Extendable)
Notice Period: Maximum 30 Days
Client: Government Entity
Language Requirements: Not specified; however, excellent communication skills are required.

Key Responsibilities:

• Lead and manage Major & Critical Incidents, acting as Incident Commander.
• Drive incident triage, troubleshooting, escalation, and communication.
• Prepare PIRs, RCA reports, executive summaries, and dashboards.
• Conduct structured RCAs using 5 Whys, Fishbone, FMEA, etc.
• Maintain the IT Risk Register, define mitigation plans, and ensure compliance.
• Align processes with ITIL v4, ISO 27001, NCEMA standards.
• Support audits, update SOPs/runbooks for Incident, Problem & Risk Management.
• Drive trend analysis, Continuous Service Improvement (CSI) initiatives, and service improvements.
• Collaborate with multi-disciplinary teams (NOC, SOC, Cloud, Security, Vendors).

Required Experience & Skills:

• 7–12 years in IT Service Management roles.
• Strong experience in Major Incident handling & war room coordination.
• Exposure to NOC/SOC, cloud environments, and mission-critical systems.
• Solid background in IT risk assessment & mitigation planning.
• Expertise in ITIL v4 (Mandatory).
• Familiarity with ISO 27001, NCEMA, NIST.
• Experience with ServiceNow or similar ITSM platforms.
• Excellent communication, stakeholder management & crisis leadership skills.

Preferred Certifications:

• ITIL v4 Managing Professional / Intermediate.
• ISO 27001 Lead Auditor / Implementer.
• COBIT / Risk Management (PMI-RMP or equivalent).

Interested candidates with relevant experience can connect with Shaloo Rani or send a resume to shaloo.rani@the company along with current salary, expected salary, and notice period details.