About the Role
The position involves providing technical consulting services that leverage the company's intellectual property to assist the sales force in increasing account revenue and profitability. The role requires expert advice and assistance to the company's staff and customers, with a strong focus on understanding the company's application portfolio and the industry processes impacted by these applications within the chemical, power, and primary metals industry segments. You will actively promote the value of the company's programs to customers and within the organization.
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Responsibilities
- Serve as a technical resource for the local sales team and application engineers by auditing and assessing customer operations to determine where the company's chemical applications and digital technology can enhance operational efficiency, reduce overall costs, maximize productivity, improve product quality, reduce waste, and enhance safety.
- Conduct on-site audits to evaluate and address customer problems or requirements related to Water & Process applications. Summarize findings in a technical report and support the presentation of key findings and service reports during customer review meetings.
- Provide on-the-job product and sales training and identify necessary training and reference materials for field sales training programs.
- Collaborate with Marketing, RDE, and Sales stakeholders to identify new products and program applications, potential innovations, and promote training for newly launched technologies.
- Participate in the development and commercialization of new programs by collaborating with PLM, SBUs, sales, and marketing management. This includes assisting with field trials, developing technical training, and supporting sales post-commercialization.
- Track product margins monthly, discussing deviations with stakeholders, and identifying alternative products or innovations to retain customers and maintain product GM.
- Support and develop strategic market plans for specific segments/products, which includes estimating market potential, gathering competitor information, and outlining revenue plans.
- Assist in creating value documentation and tools for the sales team to quantify the value delivered by the company's programs, including implementation of value delivery projects at customer sites and providing performance feedback.
- Develop case studies and participate in industry seminars to showcase technologies.
- Maintain a high level of technical knowledge in the industry by monitoring new developments, products, and research.
- Develop and expand the water treatment applications business by introducing new products, chemistries, and technologies to address customer challenges and business drivers.
- Deploy the company's technologies and digital solutions alongside PAC products and chemistries.
Skills and Experience
- Bachelor’s degree preferably in Chemical Engineering, Science, or Biotechnology (Chemical, Mechanical, Industrial, Chemistry, Geochemistry).
- Strong background in water treatment chemistries and applications.
- Knowledge of water and wastewater plant operations and recycling systems.
- Familiarity with water automation, digital solutions, and managed operations.
- Knowledge of microbiology and environmental chemistry along with local regulations.
- Experience in troubleshooting water and wastewater plants, with the ability to identify problems and guide the sales team in finding solutions.
- Agile, self-driven, and results-oriented.
- Excellent verbal and written communication skills.
- The role requires frequent domestic and international travel.
- Fluency in English is mandatory; fluency in Arabic is preferred.
