About the job
The role focuses on delivering industry-specific solutions and methodologies across the METAP region, while nurturing accounts through high-touch client service and education on the company solutions. A key objective is to support brands in achieving their marketing and business objectives, making cross-functional collaboration essential to provide holistic solutions that leverage product knowledge, vertical expertise, and market-level insights. A Client Solutions Strategist with strong business acumen is needed to provide consultative sales in a fast-paced environment.
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Responsibilities
- Be a Consultant to clients and internal stakeholders by linking marketing objectives to business goals through solutions covering product adoption, strategy, and optimizations.
- Combine product developments, market landscape, and competitor activities to help set priorities for the sales team.
- Drive and facilitate the adoption of Pixels, MMPs, and APIs where applicable.
- Build Test & Learn plans in conjunction with Measurement solutions (BLS, CLS, Ad Effectiveness, etc.) across full-funnel solutions.
- Prepare narratives, workshops, and business reviews to educate and upskill clients.
- Establish the company as part of the client's Always-on Full-Funnel platform using Playbooks, infographics, and events, focusing on creating connections between upper and lower funnel strategies, especially regarding the company Shop business.
Stakeholder Management & Revenue Impact
- Build trusting relationships and robust communication with internal cross-functional teams, as well as external client and agency teams to ensure sustained growth of accounts.
- Understand the scope of various cross-functional teams to effectively approach them for specific purposes.
- Advocate for product adoption and programs built around company or market-level priorities.
- Participate equally in Account & Opportunity planning, collaborating with the Brand Partnerships team to innovate solutions and strategies.
- Track revenue attainment and the impact of client activities on the Book of Business, both individually and as a team.
- Share client/market/vertical learnings through case studies or other ad hoc sessions with Client Solutions Teams and beyond.
- Gather, analyze, and present data alongside insights and actionable next steps as part of post-campaign reporting or account audits.
Qualifications
Minimum Qualifications:
- 5+ years of experience in account management/client services roles in CPG/Apps.
- High written and oral proficiency in English is required due to frequent communications with stakeholders based in English-speaking markets.
- Experience managing performance advertisers and a deep understanding of their challenges.
- Ability to analyze data and identify insights to assess campaign performance.
- Understanding of measurement tools like MMP, pixel implementation, and basic troubleshooting knowledge.
Preferred Qualifications:
- Strong ownership and complex cross-functional project management experience.
- Robust data analytical skills in Excel and PowerPoint.
- Fast learner with the ability to work in a dynamic and fast-paced environment.
- Willingness to take frequent business trips across METAP regions.
Why Join Us
Inspiring creativity is at the heart of the company's mission. Our innovative product empowers people to authentically express themselves and connect with others. We believe great things can be achieved by great people, and we foster an environment of curiosity, humility, and a desire to create impact in a rapidly growing tech company. Each challenge presents an opportunity for learning and innovation, and our team embraces these challenges with resilience. Through constant iteration and a mindset of "Always Day 1," we achieve meaningful breakthroughs for ourselves, our company, and our users. When we collaborate and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
The company is committed to fostering an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our workplace reflects the diversity of our global community. To inspire creativity and bring joy, we strive to celebrate diverse voices and create an environment that reflects the many communities we engage with. We are passionate about this mission and hope you are too.
