As an Information Security GRC Specialist at NTT DATA, your role will be to ensure that our clients' security infrastructures and systems remain operational. With a proactive approach, you'll monitor, identify, investigate, and resolve technical incidents and problems, restoring service efficiently. Your primary objective will be to handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA).
- Actively manage work queues, perform operational tasks, and update tickets with resolution actions.
- Identify issues and errors early on, logging incidents promptly and providing second-level support, while communicating effectively with other teams and clients.
- Execute changes responsibly, flagging risks and mitigation plans, ensuring all changes have proper approvals.
- Collaborate closely with automation teams to optimize efforts and automate routine tasks, ensuring seamless handovers during shift changes.
- Audit incident and request tickets for quality, recommend improvements, and contribute to trend analysis reports to identify automation opportunities.
- Assist L1 Security Engineers with triage and troubleshooting and support project work when required.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Requirements
- Experience with managed services handling security infrastructure and working knowledge of ticketing tools, preferably ServiceNow.
- Proficiency in active listening, with techniques like paraphrasing and probing for further information.
- Excellent planning skills, able to anticipate and adjust to changing circumstances.
- Strong ability to communicate and engage across different cultures and social groups.
- Adaptability to changing conditions and flexibility in approach.
- Client-focused mindset, always prioritizing their needs and positive experience.
- A positive outlook and the ability to work well under pressure.
- Willingness to put in longer hours when necessary.
- Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience.
Location
Riyadh, Saudi Arabia
Workplace Type
On-site Working
