About the Role
Join our Hotels team as an IT Manager, where you will play a crucial role in enhancing the hospitality experience for every guest. Your work will ensure that technology systems across multiple properties run smoothly, enabling memorable stays and exceptional service.
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Responsibilities
During a typical day, you will:
- Execute IT strategy and implementation: Support the design and execution of IT initiatives across multiple properties, ensuring alignment with area, cluster, and corporate objectives in collaboration with the Area Director of Technology Services.
- Enhance system performance and security: Monitor, diagnose, and adjust performance on LAN and network servers while managing upgrades, directory structures, and preventive maintenance to optimize security, compliance, and system reliability.
- Resolve technical challenges: Identify and implement solutions to user concerns related to personal computing, software applications, and network connectivity, providing training and support to ensure a seamless technology experience.
- Ensure compliance with IT standards: Oversee the implementation, maintenance, and upgrades of IT infrastructure, ensuring compliance with the company Technology Network (CTN) standards and certification requirements, including managing shared technology resources and backup procedures.
- Lead technology projects: Assist with the execution of major system implementations, including workstation and server refreshes, Wi-Fi, PBX, and point-of-sale installations, ensuring projects are completed on time, within budget, and with minimal operational disruption.
- Support hotel operations: Work closely with property management to ensure smooth IT operations, maintain critical site systems, and troubleshoot issues efficiently to minimize downtime.
- Inspire and develop the team: Recruit, train, supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, retain, and engage a high-performing team.
Qualifications
To thrive in this role, you will embody our core values:
- A passion for spreading the light and warmth of Hospitality
- Acting with Integrity and always doing the right thing
- Inspiring others through Leadership
- A belief that Teamwork drives the best outcomes
- A sense of Ownership and accountability
- A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Benefits
Join an award-winning workplace culture where exceptional experiences are created for both guests and team members. As a leader in the hospitality industry, we believe in building an exceptional workplace for our team members. We offer:
- A global network that has welcomed over 3 billion guests
- Recognition as one of the World’s Best Workplaces by Great Place to Work and Fortune
- Support for your career development and growth within the organization
- A commitment to fostering an inclusive and positive workplace culture
Whether you are at the start of your career or looking for a new opportunity, we support your journey every step of the way. Join us and help make every stay a little more magical.
