About the Job:
As the Information Technology Operations Manager, you will lead the IT infrastructure, service management, and operations at the company. Your primary responsibilities will include overseeing a team to ensure seamless operations across all offices, dark stores, and cloud kitchens. Key areas of focus will include helpdesk support, infrastructure management, security, access control, and call center solutions.
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Key Responsibilities:
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Infrastructure & IT Operations Management:
- Oversee the design, deployment, and management of IT infrastructure, ensuring high availability and performance.
- Manage infrastructure in cloud kitchens, dark stores, and corporate offices, ensuring operational efficiency.
- Implement and maintain robust backup, disaster recovery, and business continuity plans.
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Helpdesk and Support Services:
- Manage the IT Helpdesk function, ensuring timely support to internal users and resolution of service requests.
- Implement ITIL best practices to enhance support processes.
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Security and Access Management:
- Oversee the company’s IT security strategy, ensuring systems and data protection across locations.
- Collaborate with the security team to monitor threats and manage vulnerabilities.
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Call Center Solutions:
- Oversee the implementation and management of call center solutions for seamless integration into operations.
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Strategy & Planning:
- Contribute to the development and execution of division goals, ensuring alignment with other functions.
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Governance and Resilience:
- Follow relevant policies and procedures to ensure controlled daily operations.
- Identify opportunities for continuous improvement.
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People Management:
- Set performance objectives and evaluate direct reports, while supporting their growth.
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Budget Management:
- Manage the budgeting cycle and ensure effective utilization of the function's budget.
Qualifications / Requirements:
- 8 - 10 years of experience in IT operations, with at least 3-5 years in a leadership role.
- Experience managing IT operations across multiple locations.
- Strong understanding of IT infrastructure, networks, security, and helpdesk management.
- Knowledge of the ITIL framework and best practices for IT service management.
- Excellent leadership, communication, and problem-solving skills.
Education and Certifications:
- Bachelor’s degree in Information Technology or Computer Science.
- A Master’s degree in a relevant field is preferred.
