About the Role
In this position, you will troubleshoot and resolve technical problems related to computer software and systems, providing technical guidance to address business challenges. Your responsibilities will include analyzing, recommending, and implementing process improvements, as well as managing and maintaining applications programs and user accounts. You will enter commands to operate equipment, maintain records of daily data communication transactions, and train users on hardware or software use. Additionally, you will manage planning, design, operations, maintenance, and resource allocation of telecommunications activities, alongside advising on administrative policies and technical issues.
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Responsibilities
- Troubleshoot and resolve technical problems or issues related to computer software and systems.
- Provide technical guidance and recommendations for resolving business problems.
- Analyze, recommend, and implement process improvements.
- Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment.
- Troubleshoot, modify, support, manage, and maintain applications programs and user accounts.
- Maintain records of daily data communication transactions, problems, remedial actions taken, or installation activities.
- Train or instruct users in the proper use of hardware or software.
- Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities.
- Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.
- Assist management in hiring, training, scheduling, evaluating, disciplining, and motivating/coaching employees.
- Develop and maintain positive working relationships with team members.
- Follow all company policies and procedures and protect company assets.
- Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement efficiency improvements.
- Visually verify information and enter and locate details using computers/Point of Sale (POS) systems.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
- Education: Technical, Trade, or Vocational School Degree.
- Related Work Experience: At least 2 years of related work experience.
- Supervisory Experience: No supervisory experience required.
- License or Certification: None required.
Benefits
At this company, we are dedicated to being an equal opportunity employer, welcoming diversity and providing equal access to opportunities. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We believe that our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other bases protected by applicable law.
Company Overview
Join a portfolio of brands with the opportunity to do your best work in a supportive and empowering environment that values creativity, thoughtfulness, and compassion. We pride ourselves on delivering excellence in hospitality and promise to offer you the chance to be proud of your contributions and collaborators.
