Information Technology Support Technician - Arabic

The Information Technology Support Technician will be responsible for providing first-line technical support for website, mobile app, and digital services. Key responsibilities include:

• Assisting users with login issues, payment problems, authentication, and system navigation.
• Logging, tracking, and resolving support requests through the Service Desk platform.
• Troubleshooting issues related to applications, databases, browsers, and devices.
• Monitoring system performance and reporting critical incidents.
• Preparing user manuals, FAQs, and training materials.
• Conducting user training sessions and providing guidance on digital services.
• Participating in User Acceptance Testing (UAT) and collecting user feedback.
• Coordinating with IT teams, vendors, and implementation partners for issue resolution.
• Maintaining support documentation and preparing performance reports.

Required Skills & Qualifications:

• Diploma or Bachelor’s degree in IT, Computer Science, or related field.
• 1–3 years of experience in technical support or service desk roles.
• Strong knowledge of web applications and mobile applications.
• Basic troubleshooting skills in network, browser, and device compatibility.
• Knowledge of authentication systems (UAE Pass preferred).
• Excellent communication skills in Arabic and English.
• Strong customer service and problem-solving skills.
• Ability to work effectively under pressure.

Preferred Certifications:

• ITIL Foundation
• Customer Service Excellence Certification

Location: Sharjah, Sharjah Emirate, United Arab Emirates
Work Conditions: On-site, Full-time