About the Job:
Kitopi is the region's leading creator and partner for magical food experiences, operating a portfolio of both invested and franchised F&B brands. The company aims to satisfy the world's appetite while creating joy and has grown to be a significant player in the food tech space since its launch in January 2018. Kitopi's kitchens utilize a proprietary Smart Kitchen Operating System (SKOS) to optimize cloud kitchen operations in real time, with technological innovation, data science, artificial intelligence, and robotics at its core.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
We are currently seeking an IT Field Technician to join our team and support our restaurant and Cloud Kitchen operations. The technician will be responsible for maintaining Point-of-Sale (POS) systems, printers, networks, CCTV systems, laptops, and other peripherals.
Responsibilities:
- Provide on-site technical support for restaurants and Cloud Kitchens, including troubleshooting, repair, and maintenance of IT systems and equipment.
- Conduct routine maintenance checks to ensure functionality of IT systems.
- Install and configure new hardware and software components based on operational needs.
- Diagnose and resolve technical issues promptly to minimize operational disruption.
- Maintain accurate records of service calls, repairs, installations, and maintenance activities.
- Communicate effectively with restaurant managers and staff to understand IT requirements and provide technical assistance.
- Provide training and support to restaurant staff on the use of IT systems and equipment.
What We Are Looking For:
- Minimum of 2 years of experience in providing IT support, preferably in a field service or helpdesk environment.
- Proficiency in troubleshooting hardware and software issues related to POS systems, printers, networks, CCTV systems, and laptops.
- Knowledge of Windows and Linux operating systems is desirable.
- Valid driver's license and a clean driving record are mandatory.
- Strong customer service and interpersonal skills, with the ability to effectively communicate technical information to non-technical users.
Benefits:
- Extensive learning opportunities and customized workshops at the Kitopi Academy.
- Opportunities to work in a diverse and inclusive international environment.
- Free and unlimited access to a nutritionist.
- No dress code (T&C applies).
- Private health insurance.
- Up to 50% discount on Kitopi brands.
- Annual leave as per company policy.
- Wellness spaces and monthly well-being programs to nurture mental and physical health.
Kitopi is committed to a diverse workplace and encourages individuals from all backgrounds to apply.
