About the Role
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We are seeking a candidate to join our IT team to provide on-site and remote workstation support while maintaining the core systems of the business. This position offers the opportunity to build hands-on experience under the guidance of senior team members. The role is situated in our newly renovated office with working hours from Monday to Friday, 8 AM to 5 PM.
Key Responsibilities
- Service desk support: Log incidents and requests in ServiceNow, capturing user details and issue descriptions accurately. Resolve basic issues and escalate to the relevant team member when needed.
- Workstation and user support: Provide on-site and remote troubleshooting for laptops, desktops, printers, and Microsoft 365 applications. Guide users who are unfamiliar with tools or solutions.
- Basic user administration: Handle password resets and account unlocks, and assist with user set-up in Active Directory under supervision.
- Documentation and reporting: Update trackers, inventories, and incident records. Document common fixes and workarounds, and keep ticket status communicated to users.
- Learning and development: Shadow team members on system administration, CRM platform support, and routine reviews. Take part in team feedback sessions and complete assigned training.
Skills, Knowledge and Experience
- Degree or diploma in IT, Computer Science, or a related field (recent graduates welcome).
- Basic understanding of Windows, networking fundamentals, and Microsoft 365. Familiarity with Excel is expected. Exposure to ServiceNow, Active Directory, Power BI, SharePoint, or scripting (HTML/CSS/JavaScript) is an advantage but not required.
- Eager to learn and adaptable, with good problem-solving skills. Must be polite and patient with users, possess clear written and verbal communication skills, and demonstrate careful attention to detail in record-keeping.
- Fluent in English - written and spoken.
- UAE passport & family book.
