About the Role
Our hosting team delivers solutions as hosted or managed services, anywhere in the world. As clients increasingly transition to hosted solutions, we are seeking both junior and senior systems engineers to join the team and maintain the high levels of availability, performance, and security that our clients rely on. This role presents a fantastic opportunity to gain experience across a variety of technologies, tackle interesting challenges, implement improvements, and be recognized for your contributions.
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Responsibilities – Deployment
- Work with our co-location partners to design appropriate cage, rack, and server layouts, while ensuring the ongoing provision of space, power, and cooling for existing and forecasted solutions.
- Collaborate with the engineering/architecture teams to design solutions that enhance performance, efficiency, and operability of hosted solutions.
- Lead and/or participate in provisioning and deployment of server, network, and other hosting-related equipment, including hands-on building and configuration as required.
- Participate in deployment of new applications and/or changes, ensuring that all service components are documented, monitored, and integrated into the company’s operational processes.
- Perform hardware qualification testing on new hardware platforms and certify them for production deployments.
- Collaborate with stakeholders throughout the solutions lifecycle to ensure pre-operational sign-offs, meeting or exceeding performance targets (e.g., security, availability, and response times).
- Assist with troubleshooting of integration issues.
- Consult with technical stakeholders (including customers) on the delivery of hosted solutions.
Responsibilities – Operations
- Perform hands-on administration and maintenance of hosted solutions and related infrastructure (firewalls, switches, servers, storage, etc.), including pro-active identification and resolution of potential incidents, backup management, and more.
- Participate in the definition, documentation, operation, and continuous improvement of operational processes (e.g., ITIL-based processes such as incident, change, problem, and configuration management) and ensure smooth integration with broader company processes and systems.
- Define, implement, monitor, and report on metrics that ensure the delivery of highly available hosted services, fulfilling the needs of the wider organization (e.g., management, engineering, customer services, and our customers).
- Provide technical support for all areas of hosted services, participating in a 24x7 on-call rota to ensure timely resolution of incidents or problems affecting hosted solutions, and deploying approved changes and/or updates as required.
- Further enhance the automation of hosting-related processes (e.g., deployment of changes, new service deployment, inventory management, security scanning, and service level reporting).
Experience & Qualifications
- Strong hands-on experience with server hosting (e.g., data center) infrastructure and ideally management with Cisco UCS blades.
- Hands-on storage/SAN deployment and ideally management experience with EMC Unity, Data Domain, Avamar, Dell D.
- Hands-on Cisco and F5 networking deployment and management experience with Cisco Nexus 7000/9000, ASA Firewalls, F5 LTM and DNS load balancers, route domains, and contexts.
- Active Directory/Windows – More Linux > Windows.
- Hands-on VMware deployment and management experience with VMware 6.x/7.x.
- Hands-on Linux deployment and management experience with RHEL 7.x.
- Hands-on Windows domain and AD management experience.
- Strong troubleshooting skills.
- Strong scripting skills.
- Enthusiasm and talent for acquiring complex technical skills.
- Good customer service attitude.
- Knowledge of service monitoring and alerting (Nagios, Cacti preferred).
- Knowledge of configuration management (Puppet and/or Red Hat Satellite preferred).
- Scripting for automation using technologies (e.g., Powershell, Puppet, Ansible, Python).
- ITIL knowledge – principles and application.
- Ability to support and develop junior colleagues.
