About the Job:
At Horizontal Digital, we believe that your reputation is built on customer experience. As an Infrastructure Engineer in Managed Services, you will join a global team of experienced Application and Infrastructure engineers. This role offers an opportunity to enhance your analysis and troubleshooting skills while collaborating across various disciplines.
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Location: Jiddah, Makkah, Saudi Arabia
Work Conditions: On-site, Full-time
Responsibilities:
- Analyze and review system/cloud logs to diagnose issues reported by monitoring tools or clients.
- Utilize platforms such as Jira Service Desk and Microsoft Teams for communication with clients and team members regarding findings and recommendations.
- Collaborate with clients on infrastructure improvements and resolve errors and incidents on a per-ticket basis.
- Educate yourself on diverse client environments and infrastructure platforms to provide immediate solutions and strategic recommendations.
- Gain experience with tools and technologies such as Vercel, Netlify, Sitecore, Coveo, Solr, Contentful, Order Cloud, Azure Cloud, and AWS.
- Participate in a weekly on-call rotation with other team members.
Qualifications:
- A minimum of 4 years of experience in managing Cloud/Self Hosted Infrastructure.
- At least 3 years of experience in Azure Cloud and/or AWS Cloud.
- Familiarity with Azure DevOps, GitHub, or other code repository tools is advantageous.
- Experience with Sitecore or CMS platforms is a plus.
- Knowledge of Vercel or Netlify is also a plus.
Who You Are:
- A collaborative individual willing to work closely with team members to achieve high-quality solutions.
- A self-motivated learner who takes advantage of available resources during downtime.
- A friendly communicator who can effectively engage with clients regardless of their technical background.
- An analytical engineer who diligently comprehends complex issues before proposing solutions.
Language Requirements: Not specified.
