About the Role / About the Job
Do you have a passion for hands-on problem solving? Do you love helping others by sharing your knowledge and expertise? Would you like to play a part in maintaining customer trust and act as a skilled technician, problem solver, and product guru? Then this opportunity is for you!
We are looking for smart individuals who have the rare mix of being tech-passionate and people-oriented. You will work with our customers in their locations, handle software installation and hardware setup, introduce and train our customers on the product, and solve on-demand issues for them. If you believe you have that "super power" and are looking for an opportunity to join the next unicorn in the making, apply now!
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What Will You Do?
- Deliver world-class service for new and existing clients
- Handle customer needs at their locations for all services, including RMS, Pay, and Online
- Visit client sites and ensure quality of services
- Manage location-specific onboarding, installations, training, replacements, and support requests
- Collaborate with other departments on escalated client tickets to deliver on-demand support
- Handle requests on-demand and within the company's SLA
- Work closely with outlet teams and operations for on-demand and general support requests
What Are We Looking For?
- Diploma/Bachelor's Degree in Networking, Computer Information Systems, or Computer Science
- 0-2 years of experience, preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products
- Knowledge in software, networking, and POS systems
- Comfortable with handling a high volume of requests and calls received on our unified number
- Flexible to deliver work outside of regular hours, including public holiday calls and visits
- High problem-solving skills – able to identify problems and find solutions
- Comfortable communicating in both English and Arabic with confidence
- Good command of MS Office applications, specifically Excel
- Knowledge of Networking, POS, and ERP systems is a plus
- Experience with escalation ticket handling and CRM is a plus
- Must have a valid driving license and own a car for business requirements such as installation, site visits, and training requests
What We Offer You?
- Highly competitive compensation packages, including bonuses and potential for shares
- Prioritized personal development with regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment
- Opportunity to join a talented team of over 30 nationalities working in 14 countries, gaining valuable experience in an exciting industry
- Autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
