About the Role
the company is dedicated to creating a better world of work, and we prioritize fostering a great work culture that inspires quality and efficiency. As part of our team, you will lead site supervision and ensure that installations are conducted safely and effectively, while upholding our standards of excellence.
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Roles & Responsibilities
Site supervision:
- Accountable for safety, quality, and productivity during installation and handovers, and for raising and actioning corrective actions to any detected non-conformities.
- Responsible for the use of correct the company's installation methods and tools by the installation team, and for proper risk assessment for parts of the installation where the company's method is not feasible.
- Responsible for proactive site preparations, site readiness, customer deliverables to the company, site visits, and audits, including resolution of non-conformities with the customer (supported by the Project Manager as needed).
- Responsible for verifying the site execution plan and field cost management as part of the pre-delivery review, assuming site execution responsibility, and thereafter, installation activities and handovers.
- Responsible for maintaining realistic MS 3c (material delivery to site) throughout the S-plan, and for confirming S-plan milestones 3 – 5z.
- Active support to the Project Manager and the Project Admin for the verification of payment status according to the S-plan concept and contract terms.
- Responsible for planning and organizing installation activities, site storage and logistics, and needed resources and tools.
- Requests materials to site (MS 3x), confirms arrival of the company's materials to site (MS 3c), receives other materials and services at the site, and performs Goods Receipt.
- Performs handover to the installation team (the company and subcontractors), clarifying the scope of work, completion date, necessary customer milestone dates, and target installation hours for own the company fitters.
- Organizes continuous huddles with the installation team to empower them and proactively prevent interruptions, ensuring smooth and continual work flow on site, with a focus on efficiency and waste reduction.
- Achieves targets for variation sales and change orders during installation, ensures costs attributable to others are claimed and collected.
- Verifies quality of installation and ensures the scope of work is completed. Is accountable for the final testing of equipment and for closing any raised items (tester, customer, or third-party inspector, as applicable). Completes a successful handover to maintenance.
- Responsible for quality claims/feedback, time sheet approvals, installation documentation, reporting of installation progress, status, cost accumulation, risks, and managing schedule and other changes.
- Responsible for the management of environmental aspects of the installation (waste and hazardous material handling).
Customer Relationship Management:
- Acts as the primary contact for the customer regarding site management, proactively communicating and using related tools.
- Ensures customer satisfaction with proactive and timely communication, professional installation process, as well as safety and quality of installation.
People, Leadership, and Subcontractor Relations:
- Responsible for verifying that installers, testers, and other contractors on site are trained, certified, competent, and capable of performing each installation task.
- Accountable for site operatives’ safety, motivation, and well-being.
- Responsible for identifying Installation operative training needs and communicating these to respective line managers, HR, installation subcontracting companies, and procurement.
- Responsible for managing and developing the performance of the team and individuals.
- Responsible for developing and maintaining a proactive and professional relationship with subcontractors’ installation team and ensuring they meet their commitments.
Continual Improvement:
- Responsible for following and continually improving standard ways of working according to LEAN principles.
- Motivates and empowers the installation team to identify waste and make improvements, with a focus on teamwork and collaboration.
- Supports and coaches the installation team to improve their standard ways of working.
- Continually identifies and shares opportunities, root causes, and improvement ideas with the team and other collaborators, applying lean tools (Go & See, retrospectives, improvement sessions).
- Promotes success stories of team improvements, recognizing and rewarding efforts to drive continuous improvement.
Are You the One?
- Bachelor’s Degree in Engineering
- Minimum 3 years of Elevators & Escalators experience with a proven track record in a similar role
- Strong leadership skills and the ability to manage teams on-site
- Customer-centric with excellent communication skills
- Excellent health and safety knowledge is essential for this role.
- Good English and Arabic language skills are a must.
Benefits
At the company, we believe in fair and competitive pay that recognizes performance and supports employee engagement. Our approach covers a comprehensive total rewards package, including both financial and non-financial benefits. We are committed to fostering a culture of fairness, respect, equity, diversity, and inclusion, and we encourage participation and the sharing of information and ideas to help you achieve your career and personal goals and enable you to live a healthy and balanced life.
