About the Role
We are seeking a highly experienced and customer-focused Service Engineer-Gas Insulated Switchgear (GIS) to join our Services team in Abu Dhabi. The ideal candidate will be an energetic and enthusiastic professional with strong technical expertise in Medium Voltage (MV) and Low Voltage (LV) systems, particularly Gas Insulated Switchgear (GIS), and the ability to independently manage customer interactions and site operations. This role requires extensive field experience in installation, commissioning, maintenance, troubleshooting, retrofit, and testing activities across a wide range of the company's MV and LV products.
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Key Responsibilities
Technical Expertise
- Act as an L2 Technical Expert within the company's product community.
- Serve as an MV/LV specialist with strong protection system knowledge and GIS expertise.
- Perform installation, testing, commissioning, troubleshooting, erection, and maintenance of the company's MV products and equipment.
- Execute installation and commissioning activities for GIS solutions including:
- Support MV switchgear platforms including:
- Support LV switchboards, panels, and protection systems.
Maintenance & Retrofit Activities
- Perform LV troubleshooting, retrofits, mechanical modifications, and busbar alterations.
- Conduct maintenance, repairs, and upgrades of installed equipment.
- Support spare parts, retrofit solutions, extension panel projects, and contract execution activities.
Protection & Control Systems
- Program, test, and troubleshoot protection relays, including:
- Knowledge of protection relays from other manufacturers will be considered an asset.
- Test and commission MV/LV protection systems and associated equipment.
Customer Management
- Interface directly with customers to clarify technical requirements and resolve complex technical issues.
- Lead site investigations and root-cause analysis activities.
- Prepare detailed technical reports, service documentation, and customer recommendations.
- Deliver product training and operational guidance to customers on the company's MV/LV equipment.
Workshop & Inventory Support
- Support workshop operations and ensure testing equipment and material stocks are maintained in good working condition.
- Assist planners and project teams in the successful execution of maintenance, retrofit, and extension projects.
Key Qualifications
- Bachelor's Degree in Electrical and Electronics Engineering.
- Minimum 8 years of hands-on experience in:
- GIS installation and commissioning
- Mechanical retrofit activities
- Busbar modification and bending
- Testing, maintenance, and troubleshooting of MV and LV equipment
- Strong communication, customer-facing, and stakeholder management skills.
- Flexible to work on customer sites, including extended hours when required.
- Willingness and medical fitness to work in both onshore and offshore environments.
- Strong digital proficiency and commitment to achieving the company's KPIs and service excellence standards.
- Arabic language skills are an advantage.
Preferred Certifications & Knowledge
- Certification on the company's LV switchgear platforms such as:
- Strong knowledge of:
- Masterpact NT/NW circuit breakers
- Compact circuit breakers
- Micrologic trip units
- Proven understanding of MV/LV system operation, commissioning, and maintenance best practices.
Rewards Designed for You
Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community.
Looking to Make an IMPACT with Your Career?
When you are thinking about joining a new team, culture matters. At the company, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
Become an IMPACT Maker with the company – apply today!
