About the Role
The successful candidate will provide critical technical support and documentation in relation to precision instruments and engineering products. The role involves guiding customers and the Sales team on product selection based on application requirements, ensuring accurate technical submittals, and coordinating between various stakeholders to streamline order execution. By managing customer specifications and requirements, the candidate will play an essential role in enhancing operational efficiency across projects in the Oil & Gas, Water, Power, and Industrial sectors.
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Responsibilities
Technical Support and Documentation
- Provide technical guidance to customers and the Sales team on product selection based on application requirements.
- Review customer specifications, datasheets, bills of quantities (BOQs), drawings, and purchase orders to identify technical and documentation requirements.
- Prepare and coordinate technical submittals, datasheets, drawings, certificates, and other project documentation.
- Obtain technical clarifications and supporting documents from suppliers and principals.
- Identify technical deviations and coordinate their clarification and approval with the relevant parties.
Order Execution
- Review assigned orders to confirm the agreed technical scope, delivery requirements, and documentation commitments.
- Coordinate with Procurement, Logistics, Sales, suppliers, and principals to ensure timely order execution and delivery.
- Track order progress, document submissions, approvals, delivery schedules, and outstanding actions.
- Maintain accurate records of customer requirements, correspondence, and order status.
- Highlight potential delays, technical discrepancies, or execution issues to the concerned Sales Engineer or Manager and support their resolution.
- Follow up on outstanding documentation and delivery requirements through order closure.
Coordination and Communication
- Serve as a coordination point between Sales, internal departments, suppliers, and principals for technical and execution matters.
- Provide Sales with regular updates on order status, customer requirements, and pending technical issues.
- Participate in clarification and order progress meetings as required.
Qualifications
- Bachelor’s degree in Instrumentation, Electronics, Electrical Engineering, or a related discipline.
- Relevant experience in technical sales support, application engineering, or order execution for instrumentation and engineering products.
- Experience supporting oil and gas, petrochemical, or industrial customers is preferred.
- Familiarity with supplier and principal coordination, technical submissions, and order documentation.
Additional Information
- Ability to interpret specifications, datasheets, BOQs, and engineering drawings.
- Knowledge of instrumentation products and their industrial applications.
- Strong coordination, communication, and follow-up skills.
- Ability to manage multiple orders and meet deadlines.
- Proficiency in Microsoft Office; familiarity with ERP systems is an advantage.
