About the Role
As an Insurance Assistant specializing in Property Claims, you will be responsible for the end-to-end processing of property claims. This includes registering and monitoring claims while assessing coverage, documenting reserves, and ensuring compliance with company policies and regulatory requirements. You will act as a key liaison between policyholders, brokers, and service providers to facilitate timely updates and resolutions.
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Key Responsibilities:
- Register, process, and monitor assigned Property claims, reviewing policy coverage, terms, warranties, exclusions, loss adjuster reports, and supporting documents.
- Follow up on outstanding requirements and maintain accurate system records.
- Maintain appropriate claim reserves and complete necessary documentation.
- Assess coverage alongside liability and quantum.
- Prepare clear, reasoned claim notes recommending approval, settlement, declinature, or further investigation, supported by relevant policy provisions and evidence.
- Handle assigned Property claims end-to-end within the given authority while supporting the Team Leader with claim monitoring, follow-ups, reporting, and workflow requirements.
- Coordinate with policyholders, brokers, re-insurers, surveyors, loss adjusters, and service providers, providing timely claim-status updates.
- Manage recovery, salvage, and reinsurance requirements, where applicable.
- Process and communicate approved settlements or declinatures within the prescribed turnaround time (TAT) and maintain all supporting records in the Document Management System (DMS).
- Comply with company policies, procedures, service standards, and applicable regulatory requirements.
Requirements:
- Bachelor's degree or diploma in Insurance, Business Administration, or a related field.
- 2–4 years of insurance experience, preferably in Property claims.
- Knowledge of Property insurance products and claims processes is a must.
- Strong communication and interpersonal skills.
- Excellent attention to detail and organizational abilities.
- Proficiency in Microsoft Office applications, especially Excel and Word.
- Ability to work effectively in a fast-paced environment and manage multiple priorities.
