About the Role
We are seeking an Insurance Claims Officer – Marine, Property & Liability to manage claims from notification through assessment, settlement, and closure. The role covers policy review, stakeholder coordination, and compliant, efficient claims handling.
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Key Responsibilities
- Receive, register, and acknowledge marine, property, and liability claims.
- Review policies, endorsements, limits, exclusions, and deductibles.
- Gather and verify statements, photographs, reports, invoices, estimates, and other supporting documents.
- Assess claim validity, quantum, and liability within policy terms and authority limits.
- Coordinate with insured parties, brokers, insurers, surveyors, loss adjusters, investigators, repairers, legal representatives, and service providers.
- Process cargo, vessel, property, accident, third-party liability, personal injury, and related claims.
- Review repair quotations, replacement costs, settlements, salvage, and recovery opportunities.
- Prepare evaluations, reserves, settlement documents, payment requests, and closure recommendations.
- Prepare claims reports, management information, and aging analysis.
- Ensure compliance with policy terms, procedures, regulations, and data protection requirements.
- Support audits, reconciliations, reviews, and continuous improvement initiatives.
Qualifications and Experience
- Bachelor’s degree, higher diploma, or relevant qualification in Insurance, Risk Management, Finance, Business Administration, or a related field.
- Experience as an Insurance Claims Officer, Claims Executive, Claims Handler, Insurance Coordinator, or similar.
- Experience handling marine, property, liability, cargo, or general insurance claims.
- Knowledge of insurance policies, claims procedures, loss assessment, settlements, and documentation.
- Understanding of marine cargo and hull, property, accident, and third-party liability claims is preferred.
- Ability to interpret policy wording, endorsements, exclusions, schedules, and claim documents.
- Experience coordinating with adjusters, surveyors, garages, repairers, brokers, insurers, and other parties.
