About the Role
We are hiring an Integration Manager to support customers across Eastern Europe, Middle East, and Africa as part of our Ethoca EEMEA Product Integration team. This role is critical to how our customers experience the company and Ethoca. You will work directly with customers integrating our solutions, many of whom are technically sophisticated, highly demanding, and expect strong guidance throughout the process.
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Responsibilities
- Act as the primary technical point of contact for customers during onboarding and post-go-live.
- Lead customers through end-to-end integrations, from kick-off through configuration, testing, and launch.
- Support customers that require close engagement, frequent follow-ups, and clear technical guidance.
- Review customer requirements and existing processes and recommend practical, scalable solutions.
- Build and maintain integration plans, track risks and mitigations, and provide clear status updates to customers and internal stakeholders.
- Own progress and outcomes — identifying issues early and driving resolution.
- Partner with Sales during pre-sales engagements, acting as the technical expert in customer discussions.
- Support solution design, feasibility assessments, and technical Q&A during the sales cycle.
- Translate customer needs into actionable technical requirements for internal teams.
Who the Ideal Candidate Is
The ideal candidate is pragmatic, proactive, and comfortable owning complex integrations.
You:
- Have experience implementing or supporting API- or SFTP-based integrations, ideally in fintech, payments, or SaaS.
- Are comfortable working directly with customers on technical topics and managing demanding stakeholders.
- Can explain technical concepts clearly to both technical and non-technical audiences.
- Have strong execution discipline — you build plans, track risks, manage dependencies, and follow through.
- Proactively engage internal teams to get answers and move work forward.
- Are solution-minded and focused on outcomes, not theory.
Requirements
- Strong spoken and written English
- Experience working with APIs
- Customer-facing technical experience
- Ability to manage multiple integration efforts in parallel
- Willingness to be based in Dubai or India and support Middle East customers
Nice to Have
- Arabic language skills
- Payments or financial services experience
- Experience with SQL or similar technical tools
