Integration Services and Middleware Support Specialist

This role involves monitoring integration services, APIs, queues, scheduled interfaces, and middleware components. You will investigate failed transactions, authentication errors, timeouts, data-mapping issues, and interface performance. In addition, you will coordinate incident resolution with application, database, network, security, and external integration teams.

Location
Dubai, United Arab Emirates

Requirements

• Minimum 5 years of enterprise integration and middleware support experience.
• Strong knowledge of REST/SOAP APIs, JSON/XML, authentication, certificates, and integration monitoring.
• Experience with MuleSoft, Boomi, or an equivalent integration/middleware platform.
• Practical troubleshooting experience across distributed application environments.
• Ability to maintain accurate technical specifications and interface documentation.
• Support approved configuration changes, certificates, endpoint updates, deployments, and release validation.
• Maintain interface catalogues, dependency maps, specifications, support runbooks, and known-error records.
• Support secure API and integration practices, logging, traceability, and access controls.
• Identify changes that require development or new integration scope and route them through formal approval.
• Provide evidence and technical input for root-cause analysis and service reporting.