About the Role
In this position, you will play a crucial role in monitoring and managing integration services, APIs, and middleware components, ensuring their optimal performance and reliability. You will act as a central point of coordination for incident resolution and support various teams in troubleshooting and investigating integration-related issues.
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Key Responsibilities
- Monitor integration services, APIs, queues, scheduled interfaces, and middleware components.
- Investigate failed transactions, authentication errors, timeouts, data-mapping issues, and interface performance.
- Coordinate incident resolution with application, database, network, security, and external integration teams.
- Support approved configuration changes, certificates, endpoint updates, deployments, and release validation.
- Maintain interface catalogs, dependency maps, specifications, support runbooks, and known-error records.
- Support secure API and integration practices, logging, traceability, and access controls.
- Identify changes that require development or new integration scope and route them through formal approval.
- Provide evidence and technical input for root-cause analysis and service reporting.
Requirements
- Minimum 5 years of enterprise integration and middleware support experience.
- Strong knowledge of REST/SOAP APIs, JSON/XML, authentication, certificates, and integration monitoring.
- Experience with MuleSoft, Boomi, or an equivalent integration/middleware platform.
- Practical troubleshooting experience across distributed application environments.
- Ability to maintain accurate technical specifications and interface documentation.
Preferred Profile
- Previous experience with UAE government integrations and shared digital services.
- Working knowledge of TDRA, government service bus, or related federal integration processes.
- Experience supporting API gateways and secure inter-entity connectivity.
Expected Contribution
- Integration incidents are diagnosed and coordinated to resolution with traceable evidence.
- Interface documentation and dependencies remain current.
- Production changes follow approved security and change-management controls.
