About
We are seeking an International Field Service Representative (IFSR) to work closely with the international team to provide our customers with tailored solutions to meet their needs. This role participates in technical demonstrations, support, and sales of the family of advanced multi-antenna MIMO radio and mesh networking solutions. This position plays a key role in influencing product development.
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ROLE AND RESPONSIBILITIES:
- Provide pre-sales and post-sales technical support including system planning, customer training, system optimization, etc.
- Become an expert on the operation and application of unique radio and networking solutions and its advantages over competing technologies.
- Prepare and conduct product demonstrations for customer visits and equipment evaluations.
- Visit customer sites to provide technical support and deliver training.
- Troubleshoot failures and abnormal situations in the field.
- Collect and analyze field failures and abnormalities and provide feedback to the development team.
- Help the Design Engineers reproduce and troubleshoot problems.
- Travel up to 75% of the time and work on-site at the customer's location.
Basic Requirements
- Completion of secondary education (such as GCSEs or an equivalent national qualification; High School Diploma or GED) is required.
- Experience as a Field Service Representative or equivalent.
- Experience in supporting the Ministry of Defense tactical communications with a focus on data networks and radios.
- Proficiency with TCP/IP protocol and networking.
- Basic proficiency in English (reading and writing) is required.
- Excellent organizational skills and attention to detail.
- Must be based in UAE.
- Willingness to travel to potential conflict areas in support of radios.
- All employment is contingent upon the successful clearance of a background check.
PREFERRED KNOWLEDGE, SKILLS AND ABILITIES:
- Proficiency with radio frequency instruments such as signal generators and spectrum analyzers.
- Experience with operating and testing IP radios/modems is a huge plus.
- Knowledge of wireless communication systems, radio frequency signal propagation, and digital communication technologies.
- Proficiency with programming languages such as C/C++.
- Familiarity with Linux.
- Preferred Military background.
WORKING CONDITIONS & PHYSICAL REQUIREMENTS:
- Trade shows.
- Outdoor environment for demonstrations.
- Occasional exposure to heat, cold, and allergens while performing tests or demonstrations in the field.
- Lift equipment up to 50 lbs. for the set-up of demonstrations and testing.
Travel Requirements
50-75%
Relocation Provided
None
Position Type
Experienced
Location
United Arab Emirates (100% remote)
