About the Job:
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The Field Service Engineer role is focused on delivering profitable growth in alignment with financial objectives by executing assigned field service jobs efficiently. The position aims to enhance customer experience through commitment fulfillment and quality assurance. Responsibilities include supporting new sales and service activities, along with providing essential technical support to customers.
Key Tasks and Responsibilities:
- Directly responsible for the field service job execution of boilers and inert gas systems.
- Ensure quality of service reporting and update reports/settings in the CDM system.
- Timely update of TKS and customer satisfaction survey reporting.
- Strive to meet overall service operations business objectives by delivering competent and quality customer service to fulfill commitments.
- Indirectly responsible for overall regional service and marine objectives and growth targets.
- Undertake servicing of equipment in a timely manner to ensure customer satisfaction.
- Meet field service KPIs aligned with customer requirements.
- Explore business development opportunities at every possible chance.
- Support warranty claim handling and explore opportunities for new performance agreements/service contracts.
- Acquire up-to-date technical knowledge about products and applications.
- Capture and update the installed base information.
Safety Responsibilities:
- Ensure the use of adequate Personal Protective Equipment (PPE) during every service visit.
- Diligently adhere to safety instructions and policies.
- Report safety issues and ensure a safe working environment.
Market Intelligence, Customer Insight, and Customer Satisfaction:
- Resolve customer complaints as swiftly as possible.
- Proactively recommend timely spare purchases to customers.
- Follow up on actions and promises made to customers.
- Communicate product-related change notifications.
- Provide training to customers on installed products.
- Gather customer insights and feedback, and communicate/act on these.
- Relay sales leads to the sales organization.
Reporting:
- Ensure documentation of every visit, including observations and commitments made to customers.
- Upload relevant reports and settings in the CDM system.
Competencies, Experience, and Attitudes:
- Must possess technical competency with a strong customer focus.
- Planning skills to effectively prioritize resources and objectives, ensuring quality.
- Strong communication skills and the ability to work well within a team.
- An engineering graduate with 2-3 years of experience in a similar position is required.
Competencies/ Profile:
- Customer Focus: Takes actionable steps to enhance customer value, prioritizing requirements and ensuring timely responses for a positive experience.
- Planning: Effectively organizes and prioritizes tasks to meet objectives, driving activities to deliver results.
- Securing Quality: Maintains high-quality performance, ensuring timely responses and standards are met consistently.
Who You Are:
You are innovative, solutions-oriented, and driven. Your practicality allows you to execute tasks efficiently. You possess strong communication and teamwork skills, making you adaptable and flexible in a dynamic environment. A curious mindset that drives your desire for continuous improvement is essential.
Why Should You Apply?
- Engage in an interesting and challenging position within a supportive and collaborative environment.
- Build a global network and learn from diverse cultures.
- Make a tangible impact on the company's success through daily learning opportunities.
- Join a 140-year-old Swedish multinational company known for stable growth and expansion.
- Contribute to sustainability initiatives benefiting both people and the planet.
