About the Role
We are seeking an IST/Switch Application Support Specialist to join our team in the UAE operations. The ideal candidate will have hands-on experience with the IST/Switch (FIS) payment switching platform, contributing to both production support and business-as-usual operations, along with participation in projects and enhancements.
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Key Responsibilities
Production Support (L2/L3)
- Monitor real-time transaction flows, ensuring high availability of the IST/Switch environment.
- Investigate, diagnose, and resolve incidents related to transaction failures, authorization declines, timeouts, reconciliation breaks, and interface issues.
- Perform root-cause analysis and drive problem management to prevent recurrence.
- Provide 24x7 on-call/shift-based support and participate in major-incident bridge calls.
BAU Operations
- Execute daily health checks, batch monitoring, end-of-day settlement, and reconciliation processes.
- Manage HSM key operations, certificate renewals, and card-scheme mandate updates.
- Maintain and tune ISO 8583 message configurations, routing tables, BIN/institution setups, and stand-in parameters.
- Handle service requests, user access, and configuration changes through the change-management process.
- Maintain operational documentation, runbooks, and knowledge-base articles.
Projects & Enhancements
- Support new card product launches, scheme mandates, interface integrations, and switch upgrades/migrations.
- Participate in requirement analysis, solution design, configuration, testing (SIT/UAT), and production cut-over.
- Coordinate deployment activities, release management, and post-implementation support.
- Contribute to disaster-recovery testing and business-continuity exercises.
Required Skills & Experience
- Hands-on experience with IST/Switch (FIS) payment switching platform in a production banking environment.
- Knowledge of IST/Switch Active/Active setup with dual-site implementation.
- Strong understanding of ISO 8583 messaging, EFT transaction lifecycle, authorization, clearing, and settlement.
- Familiarity with card-scheme interfaces and certifications (Visa, Mastercard, and regional switches such as mada / UAESWITCH / GCCNet).
- Experience with HSM, key management, EMV, PCI DSS, and payment security standards.
- Proficiency in Unix/Linux, shell scripting, SQL, and log analysis.
Joining Time Frame
- The optimal joining time frame is 2 weeks, with a maximum of 1 month.
