About the Role / About the Job
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Join a dynamic hotel environment as you embark on an exciting journey with a member of the company network, known for its commitment to responsible hospitality and personal development. In this role, you will be responsible for ensuring the smooth operation of all computer systems in the hotel, providing essential IT support and maintenance activities that contribute to a positive experience for both guests and colleagues.
Responsibilities
- Perform IT maintenance activities on a monthly basis.
- Adhere to all company IT Policies and guidelines, including user rights, security policy, backup policy, and contingency plans.
- Identify IT-related risks and issues, escalating them to hotel management as necessary.
- Manage day-to-day IT operations to ensure seamless performance of all computer systems for users and guests.
- Provide technical support and training on various systems and networks.
- Follow guidelines for archiving backups, accessing records, and transferring records via different channels.
- Troubleshoot and carry out repairs, including data backup and restoration when necessary.
- Monitor systems and network performance on an ongoing, daily basis.
- Stay updated on new and improved IT developments and solutions.
- Identify potential upgrades, enhancements, and new products, evaluating their impacts.
- Conduct basic software training for hotel staff.
- Demonstrate a strong understanding of the hotel’s software and hardware systems.
- Perform tests on hardware and software for maintenance purposes.
- Conduct diagnostic functions, replacing suspect components with serviceable ones and reloading associated software when needed.
- Execute routine maintenance activities to identify and prevent operational hindrances.
- Ensure that only the latest, original, and properly licensed software is running on the hotel’s systems.
- Maintain software licenses and adhere to recommended upgrade schedules.
- Provide local first-level technology support for guests and employees.
- Troubleshoot issues related to the hotel’s network, computers, software, and systems.
- Act as the onsite support for remote troubleshooting efforts.
- Assist the IT New Developments team with new hotel developments and integration projects as required.
Qualifications
- Degree in IT, Computer Science, or a related discipline.
- Experience in embedding change projects within an organization.
- IT certifications such as CCNA or CCNP, CompTIA A+ or CompTIA N+ are advantageous.
- Strong interpersonal skills and problem-solving abilities.
- Highly responsible and reliable, with exceptional attention to detail.
- Ability to maintain focus on guest needs while remaining calm and courteous at all times.
Job Category: Information Technology
Job Type: Permanent
Job Schedule: Full-Time
