The IT Analyst will provide effective functional and technical support for relevant applications, ensuring that issues are appropriately documented, tracked, addressed, and resolved in a timely manner per Service Level Agreements (SLAs). The role adheres to the company IT & Business guidelines and compliance requirements. The analyst will closely collaborate with business users and software vendors to deliver solutions and resolve issues, supporting digital banking and AI-enabled applications while maintaining and updating custom code owned by the company.
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Functional Responsibilities:
- Troubleshooting and Issue Resolution: Identify, analyze, and resolve issues that arise in software applications, including diagnosing and fixing bugs and implementing long-term solutions to recurring problems.
- Technical Support to End-Users: Provide technical support to end-users, helping them navigate and use applications effectively.
- Maintaining the Software System: Ensure smooth operation through regular checks and updates, monitoring system performance, and maintaining documentation of functionality and updates.
- Automation of Business Processes: Work on automating business processes to improve efficiency through scripting and coding.
- Communication and Collaboration: Communicate effectively with business users to understand their needs and provide appropriate solutions, ensuring timely resolution of issues to minimize downtime.
Core Responsibilities:
- Implement changes as required by business needs or project requirements.
- Prepare and maintain comprehensive documentation for all support activities, including issue logs and resolution steps.
- Identify areas for improvement in the support process and implement enhancements.
- Support automation and digital transformation initiatives.
- Train and support users to ensure proficiency with the applications.
- Share knowledge and best practices with team members.
Minimum Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Good knowledge of banking concepts.
- Experience in software development lifecycles and best practices.
- Proficiency in SQL and Python coding.
Desired Skills:
- Strong understanding of personal loan and credit card products, market dynamics, and regulatory environment.
- Conceptual and strategic thinking abilities.
- Persuasive communication and networking skills.
- A blend of strategic thinking and operational excellence to drive sustainable growth.
Location:
United Arab Emirates
Work Conditions:
On-site, Full-time
Language Requirements:
Proficiency in English is expected.
