About the Role
Jobholders at this level are experienced professionals capable of conducting work with general directions. They are primarily concerned with developing solutions to challenges that require some analysis to understand and resolve, and addressing issues escalated from junior levels. They undertake complex operational activities including overseeing the development of applications and the execution of system and integration tests, solving systems and applications escalated issues, and preparing plans for permanent changes to eliminate or reduce chronic issues.
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Job Responsibilities
- Coordinate with Enterprise Architecture to research and remain abreast of the latest enterprise architecture and application development trends, establish policy and strategy for the selection of systems architecture components, and promote the discipline to ensure consistency.
- Collaborate proactively with Enterprise Architecture to review IT projects, maintain a stable and viable architecture, and design consistent applications across projects within a large business change program.
- Collect and understand the business requirements, use appropriate tools including logical models of components and interfaces, produce detailed component specifications, and translate these into detailed architectures and designs of complex systems for implementation.
- Balance between functional, service quality and systems management requirements, ensure that appropriate solution standards are adhered to, and provide recommendations on technical aspects of system development and integration (including requests for changes, deviations from specifications, etc.).
- Gather project needs in coordination with the project team, review users’ requirements, and determine specific system requirements including time and resources needed to complete the project.
- Receive system changes, analyze and assess the relevant system changes (impact on resources, infrastructure, costs, etc.), and facilitate the development of detailed technical specifications and designs for systems.
- Assist in the development of business application specifications, address all design aspects appropriately, and provide the detailed specifications for programming and coding.
- Participate in the preparation of the needed inputs for testing, schedule and execute system and integration tests, and ensure effectiveness in meeting user needs.
- Receive systems and applications escalated issues, identify root causes of outages, troubleshoot and resolve simple issues escalated during implementation, and prepare plans for permanent changes to eliminate/reduce chronic issues.
- Perform day-to-day monitoring of application processes, collect and analyze performance records and logs, and apply upgrades and system patches to ensure smooth operations.
- Capture applications and systems tacit knowledge, transferring tacit knowledge to vendors and knowledge management systems for proper documentation, and ensure that all teams are updated.
Education
- Bachelor’s or Master's degree in Computer Science, Information Technology, or equivalent is required.
Experience
- A minimum of 4 years of relevant experience.
Competencies
- Collaboration and Communication - Developing
- Professionalism - Proficient
- Project Management - Proficient
- Software Development - Advanced
- IT Compliance - Proficient
- IT Change Management - Proficient
- Results Oriented - Proficient
- Customer Focus - Proficient
- Solutions Development Planning and Integration - Proficient
- Enablement of Change and Innovation - Developing
