The IT Assistant at 3S Money plays a vital role in supporting the company’s fast-paced teams by maintaining and troubleshooting hardware and software systems, ensuring seamless technical operations across global offices. As part of a dynamic team, the IT Assistant collaborates closely with various departments to deliver reliable tech support and contribute to infrastructure improvements. 3S Money is experiencing ongoing expansion, now spanning seven international locations and over 200 employees, offering exciting opportunities to grow alongside a company committed to innovation, diversity, and shaping the future of financial services. The role provides an opportunity to advance your IT career in a high-energy environment.
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Key Responsibilities:
- Serve as the first line of contact for internal support requests across all departments.
- Manage various support chats, assist with errors, and log bugs.
- Develop a thorough understanding of all company systems to assist with system-related questions.
- Assist with system settings and modification requests.
- Define testing scenarios and test new features prior to release.
- Identify and communicate business needs to the IT department, managing recurrent requests or errors.
- Assist with project management tasks and lead small development initiatives.
- Serve as the contact point with external system providers and log support requests.
About You:
- Exceptional time management skills
- Ability to learn quickly and take initiative
- Background in IT or strong technical proficiency
- Good communication skills
- Professional proficiency in English
In Return for Your Hard Work:
- Competitive Salary plus stock options (after 12 months) and benefits
- Hybrid working setup in a city-centre office
- Opportunities for personal and professional growth through non-BAU projects
Our Commitment:
We are an equal opportunities employer. Recruiting decisions are based on experience, skills, and personality. Our team values diversity and is committed to building an inclusive workplace where all backgrounds are welcomed. We encourage applicants from all backgrounds to apply and discover the 3S way.
